Key Account Manager

Modular Mining Systems, Inc.; Edmonton; On-site; CAD 70,000 - 100,000; Full time

Job summary

Komatsu Mining Technology Solutions is seeking an experienced Account Manager to develop and maintain strategic customer relationships across designated corporate clients, with travel up to 50%.

You will manage contracts, ensure compliance, and drive value from our systems by collaborating with cross-functional teams and stakeholders. The role requires strong CRM experience, administrative precision, and the ability to deliver tailored sales solutions in a global mining environment.

Qualifications

• Previous account management experience, preferably relating to the mining industry.
• Extensive administrative skillset with attention to detail and accuracy to ensure contracts, SLA (Service Level Agreements) and CCA (Customer Care Agreements) represent the requirements of both parties to the agreement.
• Experience with CRM tools and their use.

Responsibilities

• Grow and retain corporate partnerships by developing long-term relationships with your portfolio of assigned corporate customers, connecting with key business executives and stakeholders.
• Continuously demonstrate/perform activities aimed at improving customer satisfaction and interaction.
• Manage customer relations to achieve value in use from our products in conjunction with other business units.
• Solve problems for clients and customers by developing innovative and tailored sales solutions.

Skills

Account management

CRM tools

Administrative skills

Tools

Salesforce

Job description

Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways thatseemed impossible just years ago.

The Company

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We're more than a company, we're a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates.
With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.

Job Purpose

Responsible to develop and maintain a mutually beneficial relationship with designated customers, with the aim of becoming a trusted advisor. To adhere to corporate account compliance, managing support contracts, contract adherence and reporting. To engage and lead the customers to enhance the value of our systems to their operations.

Travel Requirements

Up to 50%

Job Duties and Responsibilities

Duties include but are not limited to –
For designated customers -

• Grow and retain corporate partnerships by developing long-term relationships with your portfolio of assigned corporate customers, connecting with key business executives and stakeholders.
• Continuously demonstrate/perform activities aimed at improving customer satisfaction and interaction.
• Manage customer relations to achieve value in use from our products in conjunction with other business units.
• Solve problems for clients and customers by developing innovative and tailored sales solutions.
• Manage all sales/compliance related activities including management of the sales process, Salesforce compliance, CCA management, services and software business opportunities identified and managed, account plans prepared and discussed with clients, client contacts and emails maintained for internal use, provide superior customer service, single point of contact for business development activities and when required escalation of critical issues, communication/visits with key customer contacts on a regular basis, develop call plans prior to customer interactions, opportunity management, dealing with vendors, business planning and budgeting, intelligence gathering and networking.
• Support Business Development Executives as required, but not limited to, assistance with preparing and producing quality sales documents and responses, to manage current and future complex sales opportunities.
• Support Global Business Development Executives as required.
• Collaborates and communicates across business units within Mining Technology Solutions to achieve goals and objectives.
• Complies with corporate Business Development processes.
• To maintain compliance to all legislative, Mining Technology Solutions and customer site policies, rules and requirements.
• Be a brand ambassador and reflect company values at all times.
• Reinforce awareness and demonstrate commitment that safety is our top priority and “zero accidents” is achievable.
• Any other tasks deemed to be within the context of this role

Required Skills

Previous account management experience, preferably relating to the mining industry.
Extensive administrative skillset with attention to detail and accuracy to ensure contracts, SLA (Service Level Agreements) and CCA (Customer Care Agreements) represent the requirements of both parties to the agreement.
Experience with CRM tools and their use.

Desired Skills

Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion.United, we are on a journey towards a sustainable future that creates value together.

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment.Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence.Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people.Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future.If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affiantative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.