Customer Service Representative

Joy Global (Canada) Ltd; Sparwood; On-site; CAD 63,000 - 79,000; Full time

Benefits offered by this job

Competitive wages

Benefits package

Wellness account

Pension plan

Paid vacation

Tools provided

Good Glassdoor rating

State-of-the-art technology

Job summary

Komatsu Canada in Sparwood, BC, is seeking a dedicated Customer Service Specialist to support mining customers and coordinate parts/service teams. This role blends customer-facing duties with technical parts knowledge and field coordination, with travel up to 20% and a 4x3 schedule.

Applicants should have 3+ years in customer service and 5+ years in mining or heavy equipment, plus SAP and MS Office proficiency. High school diploma required; Journeyperson Parts certification is a plus.

Qualifications

• 3+ years of customer service experience and 5+ years in mining, industrial parts, or heavy equipment.
• High School Diploma required; Journeyperson Parts certification (or working toward it) is an asset.
• Strong knowledge of heavy equipment components and parts identification.
• ERP experience (SAP preferred) and proficiency with Microsoft Office.
• Excellent communication, organization, and problem-solving skills.
• Ability to lift up to 50 lbs and access mine sites without restriction.

Responsibilities

• Manage parts and service orders, quotations, billing, credits, and warranty documentation
• Coordinate with planning, warehouse, supply chain, and field teams to ensure successful job execution
• Source and expedite parts to minimize equipment downtime
• Support customers with technical parts inquiries, order updates, and issue resolution
• Manage pricing approvals, rebates, and contract-related documentation
• Participate in customer planning meetings, outage preparation, and inventory discussions
• Monitor KPIs and identify opportunities to improve service delivery and operational performance

Skills

Customer service

Mining experience

Communication

Organization

Problem-solving

ERP (SAP)

Microsoft Office

Education

High School Diploma

Journeyperson Parts certification

Tools

SAP

Job description

Requisition ID36550-Posted08/14/2026

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technological innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society.

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• Competitive wages: base pay is $62,800- $78,600/ year depending on skills and qualifications. Discussion regarding full compensation package conducted in initial pre-screen.
• Comprehensive benefits package (health & dental, vision, life insurance, short and long-term disability)
• Health Care and Personal Wellness spending account
• Company-sponsored registered pension plan (RPP) and matching program.
• Paid vacation
• Company-supplied tools
• 4/5 Rating on Glassdoor
• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Please visit our website https://www.komatsu.com/careers/ for more information.

Job Overview

Build a career where your expertise makes a real impact.

Join Komatsu in Sparwood, BC, and become the trusted connection between our mining customers and the teams that keep their operations running. With a 4x3 schedule, a collaborative team environment, and direct involvement in supporting some of Canada's largest mining operations, this is an opportunity to combine customer service, technical knowledge, and problem-solving in a role that truly matters.

Reports to: Customer Service Representative, Supervisor
Shift: 4x3- 10hour days
Safety Sensitive: No- RCMP criminal record check and submission of 5-year provincial driving record will be required
Travel: up to 20% travel may be required for on-site customer meetings and operational support
Relocation:This position does not offer relocation

Key Job Responsibilities

As the primary point of contact for mining customers, you'll coordinate parts and service support to keep equipment operating safely and efficiently. Key responsibilities include:

• Manage parts and service orders, quotations, billing, credits, and warranty documentation
• Coordinate with planning, warehouse, supply chain, and field teams to ensure successful job execution
• Source and expedite parts to minimize equipment downtime
• Support customers with technical parts inquiries, order updates, and issue resolution
• Manage pricing approvals, rebates, and contract-related documentation
• Participate in customer planning meetings, outage preparation, and inventory discussions
• Monitor KPIs and identify opportunities to improve service delivery and operational performance

Qualifications/Requirements

• 3+ years of customer service experience and 5+ years in mining, industrial parts, or heavy equipment
• High School Diploma required; Journeyperson Parts certification (or working toward it) is an asset
• Strong knowledge of heavy equipment components and parts identification
• ERP experience (SAP preferred) and proficiency with Microsoft Office
• Excellent communication, organization, and problem-solving skills
• Ability to manage competing priorities in a fast-paced environment
• Ability to lift up to 50 lbs and access mine sites without restriction

Additional Information

This posting reflects an existing vacancy within our organization. The position is currently open, and we are actively seeking a candidate for immediate placement. The successful applicant will fill a vital role that is ready to be stepped into without delay. Artificial Intelligence (AI) may be used to assist with interview scheduling and other administrative tasks during the hiring process. However, AI is not used in candidate screening, evaluation, or selection decisions. All hiring decisions are made by our human hiring teams and your application will be reviewed and considered personally by one of them.

Accommodation during the recruitment process is available on request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

At Komatsu Canada we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.

We recognize and honour the deep history, cultures, and traditions of the Indigenous Peoples and Nations across Turtle Island. As part of our ongoing journey toward reconciliation, we are committed to building respectful and meaningful partnerships with Indigenous communities throughout Canada. We acknowledge that our team members live, work, and connect on the traditional and ancestral homelands of Indigenous Peoples, and we strive to do so with humility, awareness, and respect .