Key Account Manager

BackStretch; Burnaby; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Career development programs

Leadership development programs

Job summary

BackStretch in Burnaby is seeking a Key Account Manager to own relationships with top-tier clients, aligning sales, operations, and client experience to deliver reliable shipments and measurable growth.

You’ll thrive by building trust, staying organized across accounts, and negotiating for the right solutions in a fast-paced environment that values energy, ownership, and results.

Qualifications

• Proven ability to manage top-tier client relationships.
• Organized with strong multi-account management.
• Results-driven with growth mindset.
• Experience negotiating in high-volume environments.
• Bonus points: experience in transportation, freight, or logistics.

Responsibilities

• Own the day-to-day relationship with top clients, acting as their internal advocate and main point of contact.
• Grow existing accounts through strong relationship management and a deep understanding of client needs.
• Collaborate with internal teams to negotiate rates, identify carriers, and secure the right equipment for each move.
• Build and maintain a core book of business that drives consistent, repeatable revenue.
• Keep internal systems updated with accurate sales and volume data throughout the day.
• Monitor billing accuracy and flag anything that doesn't add up.

Skills

Relationship management

Negotiation

Account management

Sales

Customer success

Communication

Job description

Now is the time to join this transportation and logistics company in massive growth!

Why apply today?

• Room to actually grow — Over 60% of new hires say they joined for the growth, and they're not wrong. This company genuinely promotes from within, backs it up with real training, and gives you the tools to move up.
• Get rewarded for your effort — Competitive base salary plus an uncapped commission structure means your earning potential isn't decided for you. How far you go is largely up to you.
• Experience isn’t everything, energy matters — You don't need to have done it all before. If you bring the soft skills, the hustle, and a willingness to learn, this is a place that will meet you where you are and help you figure out the rest.
• A team that moves fast and builds real things — High energy, collaborative environment, and a product that's genuinely leading in the industry. It's the kind of place where you'll actually feel the work matters.
• Excellent benefits plan — medical, dental, vision plans, Career and Leadership Development Programs, and the list goes on

The company

Bringing together massive carrier capacity, cutting-edge technology, and industry-leading logistics expertise - they are creating more efficient ways for shippers and carriers to move freight across North America, and they're looking for sharp, energetic people to help them do it.

The role

As a Key Account Manager, you'll be the primary relationship owner for a portfolio of top-tier clients. You'll work at the intersection of sales, operations, and client experience — keeping clients happy, growing accounts, and making sure every shipment reflects the standard the company is known for.

What your day-to-day will look like

• Own the day-to-day relationship with top clients, acting as their internal advocate and main point of contact
• Grow existing accounts through strong relationship management and a deep understanding of client needs
• Collaborate with internal teams to negotiate rates, identify carriers, and secure the right equipment for each move
• Build and maintain a core book of business that drives consistent, repeatable revenue
• Keep internal systems updated with accurate sales and volume data throughout the day
• Monitor billing accuracy and flag anything that doesn't add up

Who will thrive here

This role is a great fit for someone energized by client relationships who thrives with real ownership over accounts. You're organized, commercially minded, and you genuinely enjoy being the person people can count on.

You’ll do well here if you

• Build trust quickly and communicate clearly, even when things get complicated
• Stay organized across multiple accounts at once
• Are motivated by growth, results, and keeping clients genuinely satisfied
• Can negotiate and problem-solve in a fast-moving, high-volume environment

Bonus points if you have

• Experience in transportation, freight, or logistics
• A background in sales, account management, or customer success
• Proven success managing high-value relationships and growing accounts over time

The details

• Location: This is a fully in-office position, based in Burnaby and very accessible by transit, in close proximity to the Brentwood Skytrain Station.
• Compensation: $60,000–$65,000 base salary (based on experience), plus a commission structure tied to new business development and account performance (day-one commission eligibility)
• Work environment: 5 days a week in-office. Hours are flexible (7 AM–4 PM or 8 AM–5 PM).

Our culture:

The team is high-energy and communicates openly, solving problems together. They value collaboration, diverse perspectives, and strong relationships. This is where you'll do your best work.