Account Manager (Logistics)

MTtalent; Burlington; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Bonus/Commission

Laptop provided

Phone plan

Training & development

Career advancement

Job summary

MTtalent in Burlington, ON is seeking an Account Manager (Logistics) to manage a portfolio of customer accounts and coordinate shipments end-to-end. The role focuses on building long-term relationships, understanding client logistics needs, and delivering proactive updates throughout the transportation process.

The ideal candidate will bring strong communication, problem-solving and time-management skills, with experience in customer service or account management.

Qualifications

• Experience in customer service or account management.
• Ability to thrive in a fast-paced, time-sensitive environment.
• Strong judgment, analytical thinking and problem-solving abilities.
• Excellent verbal and written communication skills.
• Experience in logistics, transportation or supply chain is an asset.

Responsibilities

• Serve as the primary contact for a portfolio of customer accounts.
• Understand each customer’s logistics needs and build long-term relationships.
• Coordinate and track shipments from pickup to delivery.
• Respond quickly to schedule changes and time-sensitive requests.
• Prepare pricing and transportation quotes.
• Dispatch and communicate with carriers and logistics service providers.
• Collaborate with internal teams to ensure smooth shipments.
• Provide proactive, accurate updates throughout transportation.
• Identify opportunities to grow existing accounts.

Skills

Customer service

Account management

Relationship building

Communication

Time management

MS Office

Logistics knowledge

Tools

Microsoft Office

CRM software

Job description

JOB TITLE: Account Manager (Logistics)

LOCATION: Burlington, ON

SALARY RANGE: $55,000–$60,000 + Monthly Bonus/Commission

Who Are We?

We are a strategic recruitment agency connecting skilled professionals with leading employers across Canada and the United States. Our holistic approach considers both technical qualifications and cultural alignment to create successful, long-term matches.

Why Are We Looking for You?

We are supporting a well-established client in hiring an Account Manager for an exciting opportunity within the third-party logistics and transportation industry. Our client delivers seamless, integrated logistics solutions to customers while fostering a collaborative, energetic and fast-paced workplace. They invest in their employees through hands-on training, mentorship and clear opportunities for career advancement. This is an excellent opportunity for a motivated customer service professional who enjoys building relationships, solving problems and managing multiple priorities in a deadline-driven environment.

What’s In It for You?

• Full-time, permanent position
• Competitive base salary plus monthly performance-based bonus/commission
• Bright, energetic and team-oriented office environment
• Company-provided laptop and mobile phone with a fully paid plan
• Comprehensive training and ongoing professional development
• Access to industry resources and experienced mentors
• Clear advancement potential, with opportunities for promotion within 9–12 months
• Supportive culture that recognizes initiative, performance and entrepreneurial thinking

What Will You Do?

• Manage a portfolio of customer accounts and serve as their primary point of contact
• Build trusted, long-term relationships by understanding each customer’s business and logistics needs
• Coordinate and track shipments from pickup through delivery
• Respond quickly to schedule changes, service disruptions and time-sensitive requests
• Prepare competitive pricing and transportation quotes
• Dispatch and communicate with carriers and logistics service providers
• Work closely with internal teams and external partners to ensure shipments run smoothly
• Provide customers with accurate, proactive updates throughout the transportation process
• Resolve service issues with urgency, professionalism and sound judgment
• Identify opportunities to strengthen customer relationships and grow existing accounts
• Deliver an exceptional customer experience by treating each customer’s business as your own

What Do You Bring?

• Previous experience in customer service, account management, sales support or a related customer-facing position
• Ability to thrive in a fast-paced, time-sensitive environment
• Strong judgment, analytical thinking and problem-solving abilities
• Excellent verbal and written communication skills
• Natural relationship-building skills and a genuine commitment to customer success
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Confidence handling unexpected challenges and changing customer requirements
• Strong computer skills, including proficiency with Microsoft Office
• Experience in logistics, transportation, freight brokerage or supply chain is considered a strong asset

You’re Successful in This Role If You Are:

• Detail-oriented and able to identify potential issues before they affect the customer
• Energetic, resilient and motivated by a dynamic environment
• A self-starter who takes ownership and follows through
• Calm and solutions-focused when plans change
• A collaborative team member who contributes to a positive workplace
• A strong communicator who keeps customers and partners informed
• A relationship builder who genuinely cares about helping customers succeed
• Ambitious and interested in growing your career within the organization

Recruitment Technology & AI Notice

MT Talent Solutions may use artificial intelligence and other recruitment technologies to assist with candidate sourcing, resume review, communications, and administrative recruitment tasks. Our experienced recruitment professionals personally review candidates and make recommendations to our clients. Final hiring decisions are made by the hiring organization and are never based solely on automated systems. We are committed to fair, ethical, and inclusive hiring practices.