Kettle Area Team Lead (Daytime)

TSA The Salvation Army TSA; Edmonton; On-site; CAD 26,000 - 40,000; Full time

Benefits offered by this job

Health benefits

RRSPs

Paid vacation

Job summary

The Salvation Army is hiring a Zone Lead for the Christmas Kettle Campaign in Canada. This short-term contract role oversees multiple kettle locations within a geographic zone, including malls and retail outlets.

You will train, deploy kettles, supervise volunteers, handle donations securely, and report daily operational issues. Candidates should have a minimum of one year in customer service, money handling experience, and a valid driver’s license.

Qualifications

• Minimum of one year of related experience or working in customer service.
• Money handling experience is an asset.
• Must have valid driver’s license and a reliable vehicle.

Responsibilities

• Attend training/orientation on The Salvation Army and the Christmas Kettle Campaign.
• Support in moving Kettles to zone locations before volunteers arrive.
• Ensure all kettle donations are secure at shift end.
• Communicate daily issues and supply deficiencies to City/Assistant Coordinator.
• Supervise volunteers and recruit new volunteers as needed.

Skills

Communication

Customer service

Team player

Education

High school diploma or equivalent

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose Summary

The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other. Area Team Lead position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone locations include shopping malls, grocery stores and retail outlets.

KEY RESPONSIBILITIES

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign.


• Provide support in getting Kettles to zone locations prior to volunteer arrival at Campaign onset.


• Ensure all Kettle donations are delivered to secure location at shift completion.


• Communicate daily issues and supply deficiencies to City/Assistant Coordinator.


• Orient and remind volunteers on proper Kettle handling and duties as required.


• Supervise, support and assign (as required) Kettle Volunteers throughout the Campaign.


• Participate in the recruitment of new volunteers.


• Visit locations during shift changes and intermittently.


• Ensure timesheets and mileage reports are submitted accurately and timely (weekly basis).


• Remain at the Kettle for the full shift (until relieved), ensuring security of donations received.


• Respond to questions/queries from potential donors regarding SA ministries and programs.


• Perform other job-related duties as assigned.

FINANCIAL AND MATERIALS MANAGEMENT

• Collect donations and petite cash and ensure donations are always kept secure.

Working Conditions

• Work environment is typically in malls/stores


• Standing for long periods will be required and exposure to cold weather

Qualifications and Education Requirements

Some high school coursework, completion of high school is an asset.

Experience

• A minimum of one year of related experience or working in customer service.


• Money handling experience is an asset.


• Related experience is an asset.

Skills/Capabilities

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.


• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.


• Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate).


• A Driver’s Abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.


• Valid driver’s licence and a reliable vehicle required.


• Enthusiastic Team Player with excellent communication and interpersonal skills.


• Able to lift 9 to 12 kgs (20 – 25 lbs).


• Strong customer service skills; enjoy liaising and working with people of all ages and abilities.


• Willingness to be flexible and work well under pressure with daily timelines and changing priorities.


• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information.

This is a seasonal fixed term position to December 24, 2025. Hours are 40 per week. Target pay rate is $22.00 per hour. Compensation: The target hiring range for this position is $19.19 to $24.00 with a maximum of $28.79. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.