Christmas Kettle Coordinator

TSA The Salvation Army TSA; Northeastern Ontario; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Health and dental benefits

Accommodations available

RRSPs and vacation

Job summary

The Salvation Army is seeking personnel to support the Christmas Kettle Campaign in various locations. You will assist with kettle movement, donations security, and volunteer supervision, ensuring smooth operations during shifts, including weekends.

Role requires customer service experience, basic high school coursework, and ability to lift and stand for long periods. Training is provided, with flexible shifts and local travel as needed.

Qualifications

• Excellent interpersonal skills and customer service experience.
• Money handling experience is an asset.
• Experience with office administration and general office equipment.
• Proficiency with Salesforce, Word, Excel and Outlook.

Responsibilities

• Attend training/orientation for the Christmas Kettle Campaign.
• Assist in moving kettles to campaign sites and securing donations.
• Supervise and coordinate kettle workers and volunteers.
• Maintain security of donations and provide donor inquiries support.
• Record data and prepare weekly timesheets.

Skills

Interpersonal skills

Customer service

Money handling

Education

Some high school coursework

Tools

Salesforce

Word

Excel

Outlook

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Accountabilities

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign.
• Provide support in getting Kettles to zone locations prior to staff and/or volunteer's arrival at Campaign onset.
• Ensure all Kettle donations are delivered to secure location at shift completion.
• Communicate daily issues and supply deficiencies to the supervisor.
• Orient and remind staff/volunteers on proper Kettle handling and duties as required.
• Supervise, support and assign (as required) staff and/or volunteers throughout the Campaign.
• Visit locations intermittently.
• Remain at the Kettle for the full shift (until relieved), ensuring security of donations received.
• Respond to questions/queries from potential donors regarding SA ministries and programs.
• Promote, coordinate, and oversee the activities of Christmas Kettle Campaign Worker staff and/or volunteers.
• Oversee the operations of the Christmas Kettle campaign including scheduling of staff and/or volunteers.
• Will participate in recruitment of kettle worker staff and/or volunteers.
• Orientation and performance management of kettle worker staff and/or volunteers.
• Coordinate the schedule for kettle staff and/or volunteers and respond to emergency absences, etc.
• Foster and maintain positive working relationships with kettle sites.
• Coordinate the delivery and pick-up of kettles to/from sites daily, ensuring the security of donations; may deliver and pick-up kettles in an emergency situation.
• Ensure that kettle locations have adequate supplies of literature etc.
• Record statistical data and prepare weekly time sheets as required.
• Post campaign; organize retrieval of all equipment/supplies from various kettle locations.
• Perform other related duties as required.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: n/a

Internal: TSA staff members, Kettle campaign team

External: Community members

MANAGERIAL RESPONSIBILITY

• Reports directly to Corps Officer.
• Direct reports: n/a.
• Workflow coordinator for Christmas Kettle Workers.

FINANCIAL AND MATERIALS MANAGEMENT

• Collect donations and petty cash and ensure donations are always kept secure.

WORKING CONDITIONS

This is a temporary position.

Shifts may include days, afternoons, evenings, weekend shifts, and split shifts, Monday through Saturday.

Applicable shifts include a ½ hour unpaid meal break.

Flexibility in scheduling is required, as the hours may increase as per operational requirements.

Work environment is typically in the office with occasional time spent in malls/stores Standing for long periods will be required and exposure to cold weather Required to wear appropriate Salvation Army identification.

Local travel is associated with this position.

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications and Certifications

Some high school coursework, completion of high school is an asset.

Experience and Skilled Knowledge Requirements

• A minimum of one year of related experience or working in customer service.
• Money handling experience is an asset.
• Experience in office administration.
• Experience with general office equipment and must have strong skills and experience using online scheduling database (Salesforce) word processing (WORD); spread sheet use (EXCEL) and Email (Outlook).
• Valid Ontario Class 'G' Driver's License, personal vehicle required and insurance, current copy of driver's abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.

Skills and Capabilities

Excellent interpersonal skills, integrity, and adaptability.

Ability to multi-task and work well in a fast-paced office setting; attention to detail, problem solving and analytical skills.

Ability to lift/move 9 to 12 kgs (20 - 25 lbs.).

Enthusiastic Team Player with excellent communication and interpersonal skills.

Strong customer service skills; enjoy liaising and working with people of all ages and abilities.

Exhibit good listening skills, have strong oral/written communication skills.

Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.

Honest, courteous, and punctual; prepared to act in the best interest of employer.

Represent the organization in a positive, professional, and engaging manner.

Attentive listening skills for supervision, coaching, and conflict resolution.

Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information.

Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation

The target hiring range for this position is $17.95 to $22.08 with a maximum of $26.20. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP's, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.