Junior Telephone Adjuster

Optimum General Insurance; North Bay; Hybrid; CAD 52,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Transit-accessible offices

Competitive compensation

Work-life balance

Employee-focused culture

Team-building activities

Job summary

Optimum Insurance is seeking a Telephone Adjuster in North Bay to join our Claims team. You will manage claims from notification to resolution, investigate losses, review coverage, and negotiate settlements with a focus on excellent customer service.

This role offers development opportunities in a collaborative environment, with a hybrid work model and ongoing support from the Claims leadership.

Qualifications

• College diploma or university degree required.
• Knowledge of Property & Casualty insurance industry.
• CIP designation is a plus.

Responsibilities

• Investigate and manage claims submitted by policyholders.
• Review policy coverage and determine claim eligibility.
• Gather and analyze information to assess and resolve claims.
• Communicate with insureds, brokers, third parties, vendors, and authorities as required.
• Negotiate and settle claims within established authority levels.
• Maintain accurate documentation and claim files.
• Provide professional, timely, and empathetic customer service.
• Collaborate with team members while managing your workload.

Skills

Strong communication and interpersonal

Organizational and time management

Analytical and problem-solving

Microsoft Word & Excel

Education

College diploma or university degree

CIP designation (enrollment/completion)

Tools

Microsoft Word

Microsoft Excel

Job description

Optimum Insurance is looking for a Telephone Adjuster to join our Claims team in North Bay.

Reporting to the Assistant Vice President,Claims you will play a key role in delivering exceptional customer service by managing claims from initial notification through to resolution. You will investigate losses, review policy coverage, assess claims, negotiate settlements, and ensure a positive experience for our policyholders throughout the claims process.

This role offers an excellent opportunity for individuals interested in developing their career in claims while working in a collaborative and supportive environment.

What You'll Do

• Investigate and manage claims submitted by policyholders.
• Review policy coverage and determine claim eligibility.
• Gather and analyze information required to assess and resolve claims.
• Communicate with insureds, brokers, third parties, vendors, and authorities as required.
• Negotiate and settle claims within established authority levels.
• Maintain accurate documentation and claim files.
• Provide professional, timely, and empathetic customer service throughout the claims process.
• Collaborate with team members while managing your own workload effectively.

What We're Looking For

• College diploma or university degree.
• Knowledge of the Property & Casualty insurance industry.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Ability to work both independently and as part of a team.
• Accurate computer and keyboarding skills with strong attention to detail.

Asset Qualifications

• Bilingualism (English and French) is an asset
• Enrollment in or completion of the CIP (Chartered Insurance Professional) designation.
• Previous claims handling or insurance experience.

Why Join Optimum?

At Optimum Group, we are proud to be a wholly owned Canadian company with international operations and a people-first culture.

We offer:

• Hybrid work model (3 days in office)
• Centrally located offices accessible by public transit
• Competitive compensation package
• Strong commitment to work-life balance
• Employee-focused culture with high engagement
• Monthly team-building and social activities

Join a company where your expertise is valued, your growth is supported, and your contributions make a real impact.