Liability Adjuster, Accident Benefits, Hybrid- Burlington, Ontario, Canada

ClaimsPro LP; Burlington; Hybrid; CAD 56,000 - 78,000; Full time

Benefits offered by this job

Pay-for-Performance Incentives

Hybrid/Remote Work Opportunities

RRSP with 2% match

Training and Career Development

Employee Recognition Programs

Job summary

ClaimsPro LP is seeking a Liability Adjuster to join our growing team in a hybrid environment across the Burlington/Hamilton area. The ideal candidate has 5+ years in claims adjusting, Ontario licensing, and CIP consideration, with strong analytical and customer-service skills.

You will handle liability claims including Accident Benefits and Auto Bodily Injury while promoting business development opportunities and maintaining high professional standards.

Qualifications

• High school diploma required; university/insurance background preferred.
• 5+ years of claims adjusting experience.
• Ontario licensing required; CIP designation pursued a plus.
• Strong analytical, communication, and negotiation skills.
• Proficient with Microsoft Office and related tools.

Responsibilities

• Prompt contact and follow up with policyholders and claimants.
• Investigate the cause and report to clients with timely and solid recommendations.
• Identify exposures, reserve recommendations, and negotiate settlements.
• Provide high level customer service throughout the claims process.
• Participate in after-hours customer service when required.
• Follow established work standards, policies and procedures.

Skills

Analytical skills

Communication skills

Negotiation

Interpersonal skills

Customer service

Education

High School Diploma

Insurance-related degree preferred

Tools

Microsoft Office

Outlook

Word

Excel

OneDrive

Job description

We have an existing opportunity to add a Liability Adjuster to join our growing team!

You will work in a Hybrid based environment supporting field requests within the Burlington, Oakville, Hamilton, Niagara, Haldimand/Norfolk areas.

The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should have background/experience in liability including: Accident Benefits, Commercial General Liability, Auto Bodily Injury and Personal Lines liability.

Key Responsibilities

• Prompt contact and follow up with policy holders and claimants.
• Investigate the cause and report to clients with timely and solid recommendations.
• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
• Throughout the claims process, you will provide high level of customer service to clients and the insured.
• You will participate and share ownership and responsibility for after-hours customer service requirements when required
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures

Qualifications and Experience:

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
• At least 5 years' relevant experience in claims adjusting; field experience is an asset.
• Ongoing commitment to education and learning; adjuster’s license, or currently pursuing CIP designation. Ontario licensing is required and multijurisdictional licensing would be considered an asset.
• Effective analytical skills, including identification of cause-and-effect dynamics.
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

Why join ClaimsPro? We are proud of our people, and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit
• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers
• You will be supported by experienced local claims support, centralized after hours support, and dictation services
• Your claims load is driven by senior executives and business development staff from coast to coast
• You are compensated for your billable hours and other costs.
• Your workload is balanced to ensure you can maintain a high-quality level

Visit www.claimspro.ca to learn more.

What We offer:

Competitive Compensation $56,300.00 - 78,100.00 CAD. Compensation is commensurate with experience, qualifications, and internal equity. Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities.

For salaried plus commission-based roles, we offer a competitive salary complemented by a performance-driven commission structure, designed to reward your success. This role provides additional earning potential, giving you the opportunity to maximize your income based on results. Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities. In addition, you'll enjoy:

• Pay-for-Performance Incentives
• Work-Life Balance & Hybrid/Remote Work Opportunities
• E-flex Benefits Program & Wellness Initiatives
• Registered Retirement Savings Plan (RRSP) with 2% Match
• Training, Career Development, and Employee Recognition Programs
• Reimbursement for Adjusting Licenses and Dues
• Employee Perks (access to vendor discount programs)

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.