Junior Service Advisor - Subaru on Regent

Tribe513; Winnipeg; Sur place; CAD 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Competitive wages

Benefits package (health, dental, etc)

Flexible schedules

Advancement opportunities

Manufacturer led training

Exclusive discount programs

Recognition programs

Positive team environment

Résumé du poste

Jim Pattison Auto Group, operating the Subaru on Regent dealership in Winnipeg, seeks a Junior Service Advisor to be the first point of contact in the Service Department. You will greet customers, document concerns, quote repairs, and liaise with parts and technicians to ensure a smooth service experience.

With a focus on exceptional customer service, you will manage inquiries, schedule follow-ups, and maintain accurate records while upholding confidentiality and professionalism in a fast-paced

Qualifications

• Experience in customer-facing roles is preferred.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications (Word/Excel/Outlook).

Responsabilités

• Greet service customers and understand their needs.
• Document vehicle concerns on repair orders and quote repairs.
• Act as liaison between customer, parts department and technicians.
• Prepare accurate quotes and obtain customer approvals.
• Keep customers informed about status and any additional recommended work.
• Maintain a tidy, presentable workspace and protect confidentiality.

Connaissances

Customer service

MS Office

Data entry

Communication

Multitasking

Attention to detail

Punctuality

Reliability

Outils

CDK/One-Eighty

Description du poste

Introduction

The Jim Pattison Auto Group is seeking a Junior Service Advisor to serve as the first point of contact in the Service Department at our Subaru on Regent dealership. In this role, you will help ensure every service customer enjoys a positive and professional experience.

You will take pride in providing exceptional service, maintaining strong organization, and making sure each interaction reflects our dedication to our customers.

Schedule: This is a full-time, permanent position of 40 hours per week. Regular hours are Monday through Friday, either 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m.

Reports to: Service Manager

About Us

The Jim Pattison Auto Group, a division of the Jim Pattison Group, was established in 1961 when Jimmy Pattison acquired a GM franchise. Today, the organization operates 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our top priority, and it is made possible by the dedication of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

A Day in the Life

• Greet Service customers and ensure the customer’s needs are fully understood
• Promptly and professionally answer incoming calls to the Service department
• Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs
• Prepare accurate quotes for recommended services and obtain customer approvals for repairs
• Act as the liaison between the customer, the parts department, and the Automotive Technicians
• Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times
• Manage customer complaints respectfully and promptly; escalated concerns when appropriate
• Conduct vehicle inspection walk-arounds before and after service appointments
• Maintain a tidy, presentable work space
• Ensure a high degree of confidentiality with company and customer information
• Participate in maintaining a supportive and engaging working environment
• Other administrative duties as assigned

What We’re Looking For

• A valid MB Driver’s license is required, including a satisfactory Driver’s Abstract report
• Previous experience in the automotive industry as a Service Advisor is preferred, with experience with CDK/One-Eighty software considered an asset
• Previous, related experience in a customer-facing role would be considered an asset
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong customer-service skills with a friendly, approachable attitude
• Good data entry skills, with strong accuracy
• Detail-oriented, with the ability to multi-task and prioritize responsibilities
• Ability to stay calm and focused in a face-paced environment
• Reliable, punctual, and dependable
• Good written and spoken communication skills
• Ability to work in close proximity to a noisy automotive shop
• Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold

What We Offer

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Flexible schedules
• Unlimited opportunities for advancement, growth, and development
• Manufacturer led training opportunities
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive working environment

This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [e-mail].