Junior Service Advisor (Merlin Ford Lincoln)

Go Auto; Calgary; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Consistent Hours

Real Time Off

Top-Tier Benefits

Career Growth

Learning & Development

Employee Investment Program

Job summary

Merlin Ford Lincoln in Calgary, Canada, is seeking a Service Advisor who will be the first point of contact for customers, guiding them through the service process with clear communication and honesty.

You will collaborate with technicians to ensure accurate repairs, manage schedules, and nurture long-term customer relationships in a fast-paced, team-driven environment.

Qualifications

• Experience in automotive service, customer service, or sales.
• Strong communication and problem-solving skills.
• A calm, professional approach. Especially when things get busy.
• Passion for vehicles and a desire to keep learning.

Responsibilities

• Welcoming customers and guiding them through the service process with clear, friendly communication.
• Collaborating with techs to ensure repairs are done right the first time.
• Managing service schedules and follow-ups to keep things running smoothly.
• Building long-term customer relationships based on trust and reliability.

Skills

Automotive service experience

Customer service

Sales experience

Communication skills

Problem-solving

Calm under pressure

Passion for vehicles

Job description

Service Advisor – No Evenings, Great Pay, and Real Career Growth

If you’ve got a passion for people, a love of vehicles, and a talent for making complex things sound simple, this might be the perfect fit!

Merlin Ford Lincoln is one of busiest dealerships, selling over 300 vehicles a month. That means steady traffic, strong support, and a ton of opportunity for Service Advisors who want to grow their careers in a fast-paced, team-driven environment.

As a Service Advisor, you’re more than a middle person between the customer and the shop, you’re the first point of contact and a trusted guide. You help customers understand their needs, keep them informed, and build the kind of loyalty that keeps them coming back.

What You’ll Be Doing

• Welcoming customers and guiding them through the service process with clear, friendly communication
• Collaborating with techs to ensure repairs are done right the first time
• Managing service schedules and follow-ups to keep things running smoothly
• Building long-term customer relationships based on trust and reliability

What You Bring

• Experience in automotive service, customer service, or sales
• Strong communication and problem-solving skills
• A calm, professional approach. Especially when things get busy
• Passion for vehicles and a desire to keep learning

Why You’ll Love It Here

• Consistent Hours – No evenings, no guessing. Just a reliable schedule
• Real Time Off – 3 weeks vacation your first year. Up to 5 weeks as you grow with us
• Top-Tier Benefits – Health and dental for you and your family, plus a Health & Lifestyle Spending Account
• Career Growth – We don't just offer jobs; we build lifelong careers. We have a known Promote from Within culture, climb the ladder!
• Learning & Development – Ongoing training, certifications, and access to Go Auto U
• Employee Investment Program – Earn a 10% guaranteed return on your investment (up to 16%)