Junior Service Advisor

Formulafordlincoln; Mississauga; On-site; CAD 45,000 - 85,000; Full time

Benefits offered by this job

Group Benefit program

Job summary

Erin Park Lexus Toyota in Mississauga is seeking a Junior Service Advisor to front-line guest relations and service sales. You will deliver an exceptional guest experience, document needs, and present maintenance recommendations to guests throughout a seamless visit.

The role requires 0.5+ years in luxury automotive service, familiarity with NPS metrics, and a valid G driver's license. Competitive pay and comprehensive benefits are offered as part of a strong team.

Qualifications

• 0.5+ years experience delivering a guest-focused service experience within luxury automotive environment.
• Experience with Net Promoter Score (NPS) programs and customer satisfaction metrics.
• Valid G-class driver's license.

Responsibilities

• Promptly welcome and assist guests in a friendly, professional, and courteous manner.
• Listen to guest concerns and accurately document service requirements.
• Provide clear and accurate estimates for recommended maintenance and repair work.
• Conduct vehicle walk-arounds to document vehicle condition and identify items that may require attention.
• Present maintenance recommendations based on the manufacturer's schedule.
• Keep guests informed throughout the service process and ensure all questions are answered.
• Coordinate with technicians and internal departments to ensure a smooth guest experience.
• Build lasting relationships through exceptional communication and follow-up.

Skills

Guest-focused service

NPS experience

Valid G license

Job description

Erin Park Lexus | Junior Service Advisor - Lexus | Opened on 09/02/2026 | Pay rate: $45000-85000 per year

At Erin Park Lexus Toyota we have an exciting opportunity to join our service department as a Lexus Junior Service Advisor."Let's Build a Career Together" #erinparkjobs

The Junior Service Advisor is the dealership’s front-line guest relations and service sales representative. This role is responsible for delivering an exceptional guest experience while identifying service and maintenance needs, providing professional recommendations, and ensuring a seamless service visit from start to finish.

Do you have a passion for hospitality and automotive? Do you enjoy building relationships and creating memorable experiences? Are you looking to join a high-performing team that is committed to excellence? Do you have previous experience as a Service Advisor in a luxury automotive brand with a strong interest in vehicles and automotive service?

If the answer isyes to all, we invite you to apply to join ourteam!

As aLexus Jr. Service Advisoryou are responsible for:

• Promptly welcome and assist guests in a friendly, professional, and courteous manner.
• Listen to guest concerns and accurately document service requirements.
• Provide clear and accurate estimates for recommended maintenance and repair work.
• Conduct vehicle walk-arounds to document vehicle condition and identify items that may require attention.
• Present maintenance recommendations based on the manufacturer's schedule.
• Keep guests informed throughout the service process and ensure all questions are answered.
• Coordinate with technicians and internal departments to ensure a smooth guest experience.
• Build lasting relationships through exceptional communication and follow-up.

Qualifications

• 0.5+ years experience delivering a highly guest-focused service experience within a luxury automotive dealership environment.
• Experience working with Net Promoter Score (NPS) programs and customer satisfaction metrics.
• Valid G drivers license.

All interested candidates are invited to apply.

Successful candidates should expect to earn between $45,000 - $85,000 per year, depending upon previous experience. Additionally, we offer a comprehensive Group Benefit program.

Erin Park is committed to fair and accessible recruitment processes for applicants with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selections process.