Junior IT Workplace & Infrastructure Analyst

Rexel1; Mississauga; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Pension plans

Career opportunities

Job summary

Rexel Canada is seeking a Junior IT Workplace & Infrastructure Analyst in Mississauga, ON to support IT projects, optimize workplace technologies, and troubleshoot Microsoft 365 systems. You will work under guidance, document tasks, and collaborate with the IT team to resolve routine issues and implement improvements.

The role requires 1–3+ years in IT support, Windows 11 desktop support, and familiarity with Windows Server concepts such as Active Directory, DNS, and DHCP.

Qualifications

• 1-3+ years of experience in Information Technology, IT support, or Desktop Support.
• Windows 11 Desktop Support.
• Basic knowledge of Windows Server environments, including: Active Directory
• Group Policy
• DNS
• DHCP
• Basic Linux server exposure is an asset.
• M365 administration exposure, including: Entra ID users, groups, and licensing Enterprise applications SharePoint and Exchange Online administration
• Exposure to networking concepts such as: VPN TCP/IP DNS DHCP Firewalls Proxy
• Experience using ticketing/ITSM tools such as JIRA or ServiceNow.
• Working knowledge of IT security concepts such as the CIA triad, least privilege, and hardening.
• Other Skills (not required): Microsoft Graph or API integration exposure PowerShell scripting and automation Citrix XenDesktop and NetScaler VPN end-user support Exposure to IAM concepts
• Relevant Certifications: Microsoft certifications in progress or completed are an asset, such as: Azure Administrator Associate Identity and Access Administrator Associate Endpoint Administrator Associate Windows Server Hybrid Administrator Associate
• ITIL 4 Foundation CompTIA Security+ or equivalent security certification Linux certification such as RHCSA or LPIC-1 is an asset

Responsibilities

• Support analysis activities for IT projects and operational initiatives under the guidance of senior team members.
• Assist in identifying areas for improvement within IT infrastructure and workplace technologies.
• Troubleshoot and resolve basic to intermediate issues with IT systems, including Microsoft 365 and related integrations.
• Follow established policies, guidelines, and standards when performing technical tasks and making recommendations.
• Communicate clearly with end users and internal stakeholders regarding technical issues, status updates, and resolutions.
• Manage assigned tasks effectively, meet deadlines, and maintain organized documentation.
• Analyze and help resolve routine problems where business process and software functionality may not align.
• Work both independently and collaboratively with IT team members.
• Learn quickly and adapt to new technologies, tools, and methodologies.
• Escalate complex issues to senior analysts or other appropriate teams as needed.

Skills

Strong communication

Organization

Problem-solving

Education

Microsoft certifications (in progress / completed)

RHCSA / LPIC-1 asset

ITIL 4 Foundation / CompTIA Security+ asset

Tools

Microsoft 365

Active Directory

Group Policy

DNS

DHCP

Windows Server

Entra ID / SharePoint / Exchange Online

JIRA / ServiceNow

Job description

As the Junior IT Workplace & Infrastructure Analyst in Mississauga, ON your responsibilities include the following:

• Support analysis activities for IT projects and operational initiatives under the guidance of senior team members.
• Assist in identifying areas for improvement within IT infrastructure and workplace technologies.
• Troubleshoot and resolve basic to intermediate issues with IT systems, including Microsoft 365 and related integrations.
• Follow established policies, guidelines, and standards when performing technical tasks and making recommendations.
• Communicate clearly with end users and internal stakeholders regarding technical issues, status updates, and resolutions.
• Manage assigned tasks effectively, meet deadlines, and maintain organized documentation.
• Analyze and help resolve routine problems where business process and software functionality may not align.
• Work both independently and collaboratively with IT team members.
• Learn quickly and adapt to new technologies, tools, and methodologies.
• Escalate complex issues to senior analysts or other appropriate teams as needed.

1-3+ years of experience in Information Technology, IT support, or Desktop Support.

Windows 11 Desktop Support.

Basic knowledge of Windows Server environments, including: Active Directory

Group Policy

DNS

DHCP

Basic Linux server support exposure is an asset.

M365 administration exposure, including: Entra ID users, groups, and licensing Enterprise applications SharePoint and Exchange Online administration

Exposure to networking concepts such as: VPN TCP/IP DNS DHCP Firewalls Proxy

Experience using ticketing/ITSM tools such as JIRA or ServiceNow.

Working knowledge of IT security concepts such as the CIA triad, least privilege, and hardening.

Strong communication, organization, and problem-solving skills.

Other Skills (not required): Microsoft Graph or API integration exposure PowerShell scripting and automation Citrix XenDesktop and NetScaler VPN end-user support Experience with IAM concepts Exposure to tools such as Cisco Umbrella, Qualys, or Sophos EDR WordPress support Migration experience from third-party domains, email systems, or tenants

Relevant Certifications: Microsoft certifications in progress or completed are an asset, such as: Azure Administrator Associate Identity and Access Administrator Associate Endpoint Administrator Associate Windows Server Hybrid Administrator Associate

ITIL 4 Foundation CompTIA Security+ or equivalent security certification Linux certification such as RHCSA or LPIC-1 is an asset

The anticipated annual base salary range for this position is CAD 55000 - 65000. Final compensation within this range will be determined by factors such as relevant experience, skills, qualifications, and internal equity. This range does not include variable pay or other components of Rexel's total rewards package.

What We Offer:

• Our employees enjoy a positive work-life balance while thriving in an environment that is dynamic and motivated by new and exciting challenges.
• We provide competitive compensation, comprehensive benefits plans, and pension plans, along with a remarkable range of career opportunities-whether advancing in your current field or exploring something entirely new. If you're motivated, we'll help you find the career path that suits you.
• Rexel Canada is committed to Employment Equity and values a diverse workforce, recognizing each employee's unique talents and skills.