Junior IT Workplace & Infrastructure Analyst

Rexel; Mississauga; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Benefits plan

Pension plans

Job summary

Rexel Canada is seeking a Junior IT Workplace & Infrastructure Analyst in Mississauga, ON. This role supports IT projects and workplace tech, working under guidance from senior colleagues to improve IT infrastructure and services.

You will troubleshoot Windows 11, collaborate with IT teams, follow standard policies, and communicate clearly with end users about issues and resolutions. This entry-level position offers growth within Rexel’s Digital & IT organization and a pathway to advanced

Qualifications

• 1–3+ years of experience in IT, IT support or desktop support.
• Windows 11 Desktop Support.
• Basic knowledge of Windows Server environments: Active Directory, Group Policy, DNS, DHCP.
• Basic Linux server exposure is an asset.
• Experience with Entra ID, SharePoint and Exchange Online administration.
• Exposure to networking: VPN, TCP/IP, DNS, DHCP, Firewalls, Proxy.
• Experience using ITSM tools such as JIRA or ServiceNow.
• Working knowledge of IT security concepts (CIA triad, least privilege, hardening).
• Strong communication, organization and problem-solving skills.

Responsibilities

• Support analysis activities for IT projects and operational initiatives under senior guidance.
• Assist in identifying areas for improvement within IT infrastructure and workplace technologies.
• Troubleshoot and resolve basic to intermediate IT issues including Microsoft 365.
• Follow established policies, guidelines, and standards when performing tasks.
• Communicate clearly with end users and internal stakeholders about issues and resolutions.
• Manage assigned tasks, meet deadlines, and maintain documentation.

Skills

IT support

Windows 11

Troubleshooting

Communication

Documentation

Teamwork

Networking basics

Problem solving

Tools

JIRA/ServiceNow

Job description

Junior IT Workplace & Infrastructure Analyst

• Full-time
• Employment Type: Full-time
• Experience Level (for career site): Experienced Professional
• Contract Type: Permanent
• Job Family: Digital & IT

JoinRexel:AGlobalLeaderinElectricalDistribution

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees. We provide innovative electrical solutions and equipment for the industrial, residential and commercial sectors. As the energy evolves, our business is transforming alongside it.This change is driven by you - our fresh thinkers, innovators and groundbreakers. By collaborating closely with our customers and partners, Rexel is dedicated to delivering exceptional value to our employees, customer and stake holders alike. Together we are building sustainable performance and shaping a better future.

Rexel Canada operates under six distinct banners : Rexel Atlantic, Rexel Utility, Westburne, Nedco, LTL and Talley.

As the Junior IT Workplace & Infrastructure Analyst in Mississauga, ON your responsibilities include the following:

• Support analysis activities for IT projects and operational initiatives under the guidance of senior team members.
• Assist in identifying areas for improvement within IT infrastructure and workplace technologies.
• Troubleshoot and resolve basic to intermediate issues with IT systems, including Microsoft 365 and related integrations.
• Follow established policies, guidelines, and standards when performing technical tasks and making recommendations.
• Communicate clearly with end users and internal stakeholders regarding technical issues, status updates, and resolutions.
• Manage assigned tasks effectively, meet deadlines, and maintain organized documentation.
• Analyze and help resolve routine problems where business process and software functionality may not align.
• Work both independently and collaboratively with IT team members.
• Learn quickly and adapt to new technologies, tools, and methodologies.
• Escalate complex issues to senior analysts or other appropriate teams as needed.

Qualifications

• 1-3+ years of experience in Information Technology, IT support, or Desktop Support.
• Windows 11 Desktop Support.
• Basic knowledge of Windows Server environments, including:
  • Active Directory
  • Group Policy
  • DNS
  • DHCP
• Basic Linux server support exposure is an asset.
• Entra ID users, groups, and licensing
• Enterprise applications
• SharePoint and Exchange Online administration
• Exposure to networking concepts such as:
  • VPN
  • TCP/IP
  • DNS
  • DHCP
  • Firewalls
  • Proxy
• Experience using ticketing/ITSM tools such as JIRA or ServiceNow.
• Working knowledge of IT security concepts such as the CIA triad, least privilege, and hardening.
• Strong communication, organization, and problem-solving skills.

Other Skills (not required)

• Microsoft Graph or API integration exposure
• PowerShell scripting and automation
• Citrix XenDesktop and NetScaler VPN end-user support
• Experience with IAM concepts
• Exposure to tools such as Cisco Umbrella, Qualys, or Sophos EDR
• WordPress support
• Migration experience from third-party domains, email systems, or tenants
• Microsoft certifications in progress or completed are an asset, such as:
  • Azure Administrator Associate
  • Identity and Access Administrator Associate
  • Endpoint Administrator Associate
  • Windows Server Hybrid Administrator Associate
• ITIL 4 Foundation
• CompTIA Security+ or equivalent security certification
• Linux certification such as RHCSA or LPIC-1 is an asset

The anticipated annual base salary range for this position is CAD 55000 – 65000. Final compensation within this range will be determined by factors such as relevant experience, skills, qualifications, and internal equity. This range does not include variable pay or other components of Rexel’s total rewards package.

What We Offer

• Our employees enjoy a positive work-life balance while thriving in an environment that is dynamic and motivated by new and exciting challenges.
• We provide competitive compensation, comprehensive benefits plans, and pension plans, along with a remarkable range of career opportunities—whether advancing in your current field or exploring something entirely new. If you’re motivated, we’ll help you find the career path that suits you.
• Rexel Canada is committed to Employment Equity and values a diverse workforce, recognizing each employee's unique talents and skills.