Junior IT Operations & Infrastructure Analyst

Rexel France; Mississauga; Hybrid; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Benefits and pension plans

Career opportunities

Job summary

Rexel France is seeking a Junior IT Workplace & Infrastructure Analyst in Mississauga, ON. You will support IT projects and daily operations, helping identify improvements and troubleshoot issues across Microsoft 365 and related technologies.

You will work under guidance, collaborating with IT colleagues, learning quickly, and escalating complex matters as needed. A strong communication skill set and foundational IT knowledge are essential.

Qualifications

• 1–3+ years in IT support or desktop support.
• Windows 11 Desktop Support experience.
• Basic Windows Server knowledge: AD, GPO, DNS, DHCP.
• Exposure to Linux server is a plus.
• M365 administration including Entra ID, Groups, licensing, SharePoint/Exchange Online.

Responsibilities

• Support IT projects and operations under guidance of senior team members.
• Identify improvements in IT infrastructure and workplace technologies.
• Troubleshoot and resolve basic to intermediate IT issues.
• Follow policies, guidelines and standards for tasks and recommendations.
• Communicate clearly with end users and stakeholders about issues and resolutions.
• Manage tasks, meet deadlines, maintain documentation.
• Learn new technologies and escalate complex issues as needed.

Skills

Windows 11 Desktop Support

Strong communication

Problem-solving

IT project support

Education

IT certifications / degree in progress

ITIL 4 Foundation

CompTIA Security+ or equivalent

Linux basics

Tools

JIRA

ServiceNow

SharePoint

Exchange Online

Entra ID

Job description

Rexel France is seeking a Junior IT Workplace & Infrastructure Analyst in Mississauga, ON. You will support IT projects and daily operations, helping identify improvements and troubleshoot issues across Microsoft 365 and related technologies.

You will work under guidance, collaborating with IT colleagues, learning quickly, and escalating complex matters as needed. A strong communication skill set and foundational IT knowledge are essential.