Junior Field Service Engineer - AV

Evertz; Burlington; On-site; CAD 45,000 - 70,000; Full time

Benefits offered by this job

Employer funded benefits program

Competitive total compensation package

Work-Life Balance

Employee assistance plan

Employee Discount Platform

Career Progression

Casual Work Environment

Social Events and Sports Teams

Job summary

Evertz is seeking recent graduates to join our AV Service team in Burlington, Ontario. You will be the first and often the most frequent point of contact for clients, blending technical know-how with customer service to influence perceptions of Evertz.

You'll install products at customer sites, provide training, troubleshoot issues, and coordinate with internal teams to resolve problems. This entry-level role offers strong growth, travel within US/Canada, and a competitive compensation package.

Qualifications

• College or university education in Electrical, Electronic, or Computer disciplines.
• Willingness to travel within US and Canada.
• Strong communication and problem-solving skills.

Responsibilities

• Install product(s) or systems at customer sites and deliver product training to customers.
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance.
• Assess customer's product application, troubleshoot and diagnose issues to determine root cause.
• Systematic & detail-oriented troubleshooting, data collection and reporting of issues.
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating feedback.

Skills

IP Networking

Server hardware

Linux OS

Customer service

Problem solving

Communication skills

Multi-tasking

Travel eligible

Education

Electrical/Electronic/Computer disciplines

Job description

We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers' production studios and distribution facilities.

The primary function is to support Evertz AV Products and customers. This position will be located in Burlington, Ontario.

Responsibilities:

• Install product(s) or systems at customer sites and deliver product training to customers
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess customer's product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
• Systematic & detail-oriented troubleshooting, data collection and reporting of issues
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Qualifications:

• College or University education in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new software and hardware products
• Hands-on experience with IP Networking, server hardware and Linux OS
• Unparalleled desire to help customers and deliver service excellence
• Problem-solving ability while reacting to changing situations, & championing issues to resolution
• Ability to multi-task in a fast-paced environment
• Strong verbal and written communication skills
• Must be eligible for travel within US and Canada

What We Offer:

• Employer funded benefits program
• Competitive total compensation package
• Work-Life Balance
• Employee assistance plan
• Employee Discount Platform
• Career Progression
• Casual Work Environment
• Social Events and Sports Teams

Location

Burlington, Ontario

Hours

Monday - Friday, 40 hours.

Vacancy

This is an existing position.

Salary Range

$45,000. to $70,000 per year, based on experience.

About Evertz Microsystems (TSX: ET)

Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.

Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies - a testament to our commitment to excellence and global impact.

Join a team where your work shapes the future of broadcast and new media industries.

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities - please notify HR when scheduling your interview.