Field Service Engineer

Evertz; Burlington; Hybrid; CAD 40,000 - 48,000; Full time

Benefits offered by this job

Employer funded benefits program

Work-Life Balance

Employee assistance plan

Employee Discount Platform

Casual Work Environment

Social Events and Sports Teams

Onsite Counsellor

Job summary

Evertz Microsystems in Burlington, Ontario is seeking a Customer Support Network Engineer to be the primary technical liaison for clients, both in-house and on-site at customer facilities. You will implement, document, deploy and troubleshoot IP networks for broadcast infrastructures, and train customers as needed.

The role combines hands-on hardware/networking with service excellence, requiring Linux comfort, knowledge of IP protocols, and strong communication to resolve issues and guide

Qualifications

• Unparalleled desire to help the customer and deliver service excellence.
• Education in Computer Networking or related recent practical experience.
• Electrical, Electronic, or Computer Electronic Technician or engineering education or related recent practical experience.
• A strong comfort level with Linux is highly desired.
• Some Network trouble shooting experience.
• Knowledge of IP Networking Protocols (IGMPv2/v3, RIP, BGP, OSPF, EIGRP).
• Knowledge of Internet network technologies (DNS, Firewall, SSH, HTTP).
• Must have a valid Ontario driver’s license.

Responsibilities

• Engage in implementation, documentation and deployment on the build out of both small and large scale IP Networks supporting broadcast infrastructures.
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance.
• Assess the customer’s application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause.
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner.
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers.
• Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer’s products.
• Install product(s) or systems at customer sites and delivering training to customers in-house or abroad.

Skills

Customer service mindset

Linux comfort

Network troubleshooting

IP networking knowledge

Education

Networking education or practical experience

Electrical/Electronic/Engineering background

Tools

RFC 2328

PIM

QOS

RIP

Sflow

SNMP

STP/RSTP/MST

VARP/VRRP

VLAN

VRF

Job description

As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customer’s production studios and distribution facilities.

Responsibilities

• Engage in implementation, documentation and deployment on the build out of both small and large scale IP Networks supporting broadcast infrastructures
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess the customer’s application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers
• Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer’s products
• Install product(s) or systems at customer sites and delivering training to customers in-house or abroad
• (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF

Qualifications

• Unparalleled desire to help the customer and deliver service excellence
• Education in Computer Networking or related recent practical experience
• Electrical, Electronic, or Computer Electronic Technician or engineering education or related recent practical experience
• A strong comfort level with Linux is highly desired
• Some Network trouble shooting experience
• Knowledge of IP Networking Protocols (IGMPv2/v3, RIP, BGP, OSPF, EIGRP)
• Knowledge of Internet network technologies (DNS, Firewall, SSH, HTTP)
• Must have a valid Ontario driver’s license

What we Offer

• Employer funded benefits program
• Work-Life Balance
• Employee assistance plan
• Employee Discount Platform
• Casual Work Environment
• Social Events and Sports Teams
• Onsite Counsellor

Location

Burlington, Ontario

Hours

40 hours, Monday - Friday

Vacancy

This is an existing position

Salary Range

$40,000 to $48,000 per year base salary*, based on experience

Additional Compensation

Road bonus, per-diem, on-call pay, over-time

About Evertz Microsystems (TSX: ET)

Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.

Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact.

Join a team where your work shapes the future of broadcast and new media industries.

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.

Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.