Field Service Engineer, AV

Evertz Microsystems Limited; Burlington; On-site; CAD 45,000 - 70,000; Full time

Benefits offered by this job

Employer funded benefits program

Competitive total compensation package

Work-Life Balance

Employee assistance plan

Employee Discount Platform

Career Progression

Casual Work Environment

Social Events and Sports Teams

Job summary

Evertz Microsystems is seeking an AV Field Service Engineer in Burlington, Ontario. You will commission products at customer sites and provide on-site training, ensuring operational excellence and customer satisfaction.

The role blends hands-on technical work with strong service skills, involving firmware upgrades, troubleshooting, and cross-functional collaboration across teams. Travel to customer sites is required.

Qualifications

• College or University education in Electrical, Electronic, or Computer disciplines.
• New or recent graduate with up to 3 years of experience in a related field.
• Experience with professional AV equipment or equivalent.
• Prior experience in a service, customer facing role is an asset.
• Direct experience with server hardware, Linux OS and IT networking best practices is desirable.
• Unparalleled desire to help customers and deliver service excellence.

Responsibilities

• Commission products or systems at customer sites and deliver on-site training.
• Respond and provide technical direction regarding operational issues, firmware upgrades and maintenance.
• Assess customer applications, troubleshoot and diagnose issues to determine root cause.
• Systematic troubleshooting, data collection and reporting of problems.
• Recommend solutions using appropriate technical language to customers.
• Maintain a link between customer service and other departments to resolve issues.
• Coordinate customer and system integrator product inquiries and inform sales of opportunities.
• Support product development by gathering intelligence on functionality and configurations for interoperability with Evertz equipment.

Skills

Customer service

Communication

Analytical thinking

Team player

Education

Electrical/Electronic/Computer disciplines degree

Tools

Linux OS

Server hardware

Networking basics

Job description

In your role of AV Field Service Engineer, you will have a strategic opportunity to engage with customers and drive their passion for Evertz AV. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting‑edge products both in-house and while on‑site at our customers’ facilities.

The primary function is to support Evertz AV Products and customers. This position will be located in Burlington, Ontario.

Responsibilities

• Commission products or systems at customer sites and deliver on‑site as‑built operational training to customers
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess customer’s product applications, troubleshoot and diagnose issues through research and/or re‑creation to determine a root cause
• Systematic & detail‑oriented troubleshooting, data collection and reporting of problems
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback
• Co‑ordinate customer and system integrator product enquiries and inform sales team of potential opportunities
• Support product development and introduction activities by gathering intelligence on functionality, integration details, best practices and configurations for customer deployed products required to interoperate with Evertz equipment

Qualifications

• College or University education in Electrical, Electronic, or Computer disciplines
• The ideal candidate will be a new or recent grad with up to 3 years experience in a related field
• Experience working with professional AV equipment or equivalent
• Prior experience in a service, customer facing role is an asset
• Direct experience with server hardware, Linux OS and IT networking best practices is desirable
• Unparalleled desire to help customers and deliver service excellence
• Passion for technology and learning new technologies, product hardware and software
• Strong verbal, written and interpersonal communication skills
• Self‑driven, with a desire to add value to an energetic team, and able to work with minimal supervision
• Proven analytical skills and ability to champion issues to closure
• Ability to multi‑task in a fast‑paced environment
• Must be eligible for US travel
• Dual Canadian and US Citizenship would be an asset

What we Offer

• Employer funded benefits program
• Competitive total compensation package
• Work-Life Balance
• Employee assistance plan
• Employee Discount Platform
• Career Progression
• Casual Work Environment
• Social Events and Sports Teams

Location: Burlington, Ontario
Hours: Monday - Friday, 40 hours.
Vacancy: This is a new position.
Salary Range: $45,000. to $70,000 per year, based on experience.

About Evertz Microsystems (TSX: ET)

Evertz is a global leader in broadcast technology, delivering cutting‑edge hardware and software solutions that deliver content to television sets, on‑demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we’re known for end‑to‑end innovation that sets the industry standard.

Canadian‑headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact.

Join a team where your work shapes the future of broadcast and new media industries.

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.

Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note‑taking. All hiring decisions are made by our team without AI involvement.

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