Adjuster Support - Edmonton, AB

Crawford & Company; Edmonton; Hybrid; CAD 42,000 - 65,000; Full time

Job summary

Crawford & Company in Edmonton, Alberta is seeking an Adjuster Support to join our team in a full-time hybrid role, blending in-office and remote work. The position focuses on providing essential administrative and clerical support to ensure smooth branch operations and a superior client experience.

The successful candidate will be highly organized, detail-oriented, and proficient at handling multiple priorities while maintaining accuracy.

Qualifications

• 2 years experience in an insurance or office environment.
• Excellent verbal and written communication skills.
• Proven organizational skills.
• Professional telephone manners.
• Advanced computer skills including Office 365 and Windows 10 applications.
• Must be a flexible team player with a strong commitment to quality and customer service.

Responsibilities

• Accurately prepare, transcribe, and update documents, reports, spreadsheets, and other administrative records.
• Assist with account administration and ensure information is maintained efficiently and accurately.
• Act as a liaison between customers, adjusters, colleagues, and external professionals, providing prompt and professional support.
• Coordinate and support daily office administration activities to ensure smooth branch operations.
• Perform a variety of clerical and administrative tasks, including filing, document management, and data maintenance.

Skills

Verbal and written communication

Organization

Customer service

Typing 50 wpm

Education

2 years experience in insurance/office environment

Tools

Office 365

Windows 10

Job description

Job Description

We are currently recruiting for an

Job Description

We are currently recruiting for an Adjuster Support to join our team in Edmonton, Alberta . This is a full-time position with a hybrid work arrangement, offering a combination of in-office and remote work.

In this role, you will provide essential administrative and clerical support to the branch, ensuring the smooth and efficient operation of daily activities. The successful candidate will be highly organized, detail-oriented, and committed to maintaining accuracy while effectively managing multiple priorities. You will play a key role in supporting adjusters and contributing to an exceptional client experience through timely and professional service.

Responsibilities

• Accurately prepare, transcribe, and update documents, reports, spreadsheets, and other administrative records.
• Assist with account administration and ensure information is maintained efficiently and accurately.
• Act as a liaison between customers, adjusters, colleagues, and external professionals, providing prompt and professional support.
• Coordinate and support daily office administration activities to ensure smooth branch operations.
• Perform a variety of clerical and administrative tasks, including filing, document management, and data maintenance.

Qualifications

• Excellent verbal and written communication skills
• 2 years experience in an insurance or office environment
• Knowledge of the insurance industry will be considered an asset
• Proven organizational skills
• Professional telephone manners
• Good communication skills and correct use of terminology
• Excellent transcribing skills with a typing rate of 50 wpm
• Advanced computer skills including Office 365 and Windows 10 applications
• Must be a flexible team player with a strong commitment to quality and customer service

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community — one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary

Pay and incentive plans that recognize performance excellence

Benefit programs that empower financial, physical, and mental wellness

Training programs that promote continuous learning and career progression while enhancing job performance

Sustainability programs that give back to the communities in which we live and work

A culture of respect, collaboration, entrepreneurial spirit and inclusion