Junior Claims Desk Adjuster — Auto & Property

Crawford & Company; Calgary; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Pay and incentive plans

Benefits programs

Training programs

Sustainability programs

Culture of inclusion

Job summary

Crawford & Company seeks a Junior Desk Adjuster in Calgary or Edmonton to investigate, evaluate, negotiate, and settle auto, property and casualty claims by phone and written correspondence.

You will work closely with clients, insureds, and field adjusters to provide exceptional service while ensuring claims are handled efficiently and professionally, with ongoing opportunities for career growth in a dynamic environment.

Qualifications

• Minimum of 2 years of experience in an insurance claims environment.
• Alberta Level 1 Adjuster License preferred, or actively working toward obtaining one.
• Ability to obtain adjuster licenses in multiple provinces is considered an asset.
• Knowledge of auto and casualty claims will be considered an asset.
• Excellent verbal and written communication skills.
• Professional telephone etiquette and customer service skills.
• Strong organizational and time-management abilities.
• Excellent transcription and documentation skills.
• Advanced computer proficiency, including Microsoft Office 365 and Windows applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to work in a dynamic environment with opportunity for career growth

Responsibilities

• Investigate, analyze, and evaluate property and casualty claims.
• Conduct site inspections and gather information related to losses.
• Review policy coverage and determine claim eligibility and settlement recommendations.
• Negotiate and resolve claims in accordance with company standards and provincial licensing requirements.
• Maintain accurate claim documentation, reports, billing records, and expense records.
• Deliver timely updates and exceptional service to policyholders, clients, and stakeholders.
• Build and maintain strong client relationships through professional communication and collaboration.

Skills

Insurance claims experience

Adjuster license Alberta

Multi‑province licensing

Auto/Casualty knowledge

Communication skills

Organization/time management

Documentation skills

Microsoft Office 365

Windows applications

Tools

Microsoft Office 365

Windows

Job description

Crawford & Company seeks a Junior Desk Adjuster in Calgary or Edmonton to investigate, evaluate, negotiate, and settle auto, property and casualty claims by phone and written correspondence.

You will work closely with clients, insureds, and field adjusters to provide exceptional service while ensuring claims are handled efficiently and professionally, with ongoing opportunities for career growth in a dynamic environment.