Junior Customer Support Agent

Leonardo Worldwide Corp; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Leonardo Worldwide Corp recherche un Junior Customer Support Agent à Toronto. Ce rôle impliquera de fournir un soutien technique aux clients et de garantir une expérience client positive. Vous devrez résoudre des problèmes techniques tout en développant vos compétences au sein d'une entreprise dynamique.

Qualifications

• 1-3 ans d'expérience en support client dans un environnement technique.
• Excellentes compétences en communication écrite et verbale.
• Passion pour un service client exceptionnel.

Responsibilities

• Fournir un support de premier niveau aux clients internes et externes.
• Maintenir des relations positives avec les clients et les partenaires.
• Coordonner la résolution des problèmes pour garantir un traitement approprié des demandes.

Skills

Communication écrite

Résolution de problèmes

Analyse

Gestion du temps

Compétences informatiques

Job description

Join to apply for the Junior Customer Support Agent role at Leonardo Worldwide Corporation .

Job Description :

Do you want to be a part of a growing technology company in downtown Toronto? We are looking for motivated, qualified candidates to support Leonardo customers as a Level 1 Service Desk Agent.

As a Service Desk Agent your role will be to perform a number of customer support duties including troubleshooting client issues with Leonardo’s content management systems and issues related to the distribution of media to websites.

Job Responsibilities :

• Provide 1st level support to internal and external clients, partners and external content providers : research and answer, via email and phone.
• Develop and maintain positive relations with clients, partners and internal stakeholders.
• Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
• Demonstrate a thorough technical understanding of products.
• Execute production processes such as media encoding and loading.
• Execute on various technical support and tasks as required.

Job Qualifications :

• Minimum 1-3 years’ customer support experience in a technical (web-based application) oriented environment.
• Very strong written and verbal communication skills.
• Very strong analytical and problem-solving skills.
• A passion for delivering exceptional customer service each and every day.
• Open-minded and logical thinker with top-notch problem-solving skills.
• Strong computer skills, including use of the internet and email.
• Must be a highly motivated self-starter comfortable working in a fast-paced environment.
• Must have excellent time and task management skills.
• Understanding of web application technologies.
• Ability to work shifts is required.

Business Unit : Scheduled Weekly Hours : 37.5

Number of Openings Available : 0

Worker Type : Regular

More About Jonas Software : Jonas Software is the leading provider of enterprise management software solutions to various industries. Jonas is made up of over 65 distinct brands, which are respected leaders within their own domain. Jonas’ vision is to be recognized by customers as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries : Software Development

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