Junior Customer Support Agent

Jonas Software; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic technology company in downtown Toronto as a Level 1 Service Desk Agent! In this exciting role, you will support customers by troubleshooting issues related to a cutting-edge content management system and media distribution. You will engage with clients and partners, ensuring their needs are met with exceptional service. This position is ideal for motivated individuals who thrive in fast-paced environments and are passionate about delivering top-notch customer support. If you have strong communication skills and a knack for problem-solving, this is the perfect opportunity to grow your career in tech!

Qualifications

• 1-3 years of customer support experience in a technical environment.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Provide 1st level support to clients via email and phone.
• Develop and maintain positive relations with clients and partners.

Skills

Customer Support

Analytical Skills

Problem Solving

Communication Skills

Time Management

Technical Understanding

Tools

Web-based Applications

Email

Internet

Job description

Job Description:

Do you want to be a part of a growing technology company in downtown Toronto? We are looking for motivated, qualified candidates to support Leonardo customers as a Level 1 Service Desk Agent.

As a Service Desk Agent your role will be to perform a number of customer support duties including troubleshooting client issues with Leonardo’s content management systems and issues related to distribution of media to websites.

JOB RESPONSIBILITIES

1. Provide 1st level support to internal and external clients, partners and external content providers: research and answer, via email and phone
2. Develop and maintain positive relations with clients, partners and internal stakeholders
3. Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner
4. Demonstrate a thorough technical understanding of products
5. Execute production processes such as media encoding and loading
6. Execute on various technical support and tasks as required

JOB QUALIFICATIONS:

1. Minimum 1-3 years’ customer support experience in a technical (web based application) oriented environment
2. Very Strong written and verbal communication skills
3. Very Strong analytical and problem solving skills
4. A passion for delivering exceptional customer service each and every day
5. Open minded and logical thinker with top notch problem solving skills
6. Strong computer skills, including use of the internet and email
7. Must be a highly motivated self-starter comfortable working in a fast paced environment
8. Must have excellent time and task management skills
9. Understanding of web application technologies
10. Ability to work shifts is required