Customer Support Agent (Concierge)

Distinkt; Toronto; Remote; CAD 40,000 - 55,000; Full time

Job summary

Distinkt.io is seeking a Customer Support Agent (Concierge) to provide exceptional service and support to clients. The ideal candidate will handle inquiries, resolve issues, and ensure high customer satisfaction levels, contributing to the overall success of a creative agency known for its digital solutions.

Qualifications

• Proven experience in customer support or a similar role.
• Excellent communication and problem-solving skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Resolve issues and handle complaints promptly.
• Collaborate with team members to improve customer experience.

Skills

Communication

Problem-Solving

Organizational Abilities

Customer Service

Education

High School Diploma

Further Education in Relevant Fields

Tools

CRM Systems

Job description

Department - MARKETING & BUSINESS DEVELOPMENT

Strategic thinking and proactive problem-solving. Adaptability in a fast-paced and dynamic environment. High degree of professionalism and business acumen. Effective time management and organizational skills. Team player with an ability to work independently.

Description

Job Posting for Customer Support Agent (Concierge) at Distinkt.io

Position : Customer Support Agent (Concierge)

Location : Toronto, Remote

Employment Type : Full-Time

Company Overview :

Distinkt Studios, Inc., operating as "Distinkt.io," is a creative agency leader, offering a range of digital solutions in branding, web development, and digital marketing. With a suite of subsidiaries in various web and software platforms, Distinkt.io also provides top-notch business consulting services. Our goal is to deliver comprehensive and cutting-edge digital services.

Job Description :

We are looking for a Customer Support Agent, acting as a Concierge, to provide exceptional support and service to our clients. This role involves handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities :

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate information about products and services.
• Resolve issues and handle complaints promptly.
• Document and escalate complex issues to relevant departments.
• Collaborate with team members to improve overall customer experience.

Qualifications :

• Proven experience in customer support or a similar role.
• Excellent communication and problem-solving skills.
• Strong organizational abilities and attention to detail.
• Familiarity with CRM systems and practices.
• High school diploma; further education in relevant fields is a plus.

How to Apply :

Interested candidates should send their resume and cover letter to [[emailprotected] ]. Please include “Customer Support Agent” in the subject line.