Customer Care Agent

ZEISS Group; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join a leading global company as a Customer Care Agent in Toronto, where you'll manage customer inquiries and process orders to enhance our service quality. This role calls for excellent communication skills and experience in customer service, especially in optical products, with a supportive environment emphasizing accessibility and inclusion.

Benefits

Medical, Vision, and Dental

Employee Assistance Program

Paid time off including vacation and personal days

Qualifications

• 1-2 years of optical experience preferred.
• Knowledge of ZEISS lenses is a plus.
• Typing speed of 40 WPM is an asset.

Responsibilities

• Handle high volume of calls taking orders and providing info.
• Respond professionally to complaints and inquiries.
• Track orders using the DVI computer system.

Skills

Communication Skills

Problem-Solving

Multitasking

Education

High School Diploma

Some college preferred

Job description

About ZEISS

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. The ZEISS Group develops, produces, and distributes measuring technology, microscopes, medical technology, eyeglass lenses, camera and cinema lenses, binoculars, and semiconductor manufacturing equipment. With its solutions, the company advances the world of optics and shapes technological progress. ZEISS is divided into four segments: Research & Quality Technology, Medical Technology, Vision Care/Consumer Products, and Semiconductor Manufacturing Technology. The ZEISS Group is present in more than 40 countries, with over 50 sales and service locations, more than 30 manufacturing sites, and about 25 research and development centers worldwide.

Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. Carl Zeiss AG manages the ZEISS Group and is wholly owned by the Carl Zeiss Foundation.

About Us:

How many companies can say they’ve been in business for over 177 years?

At ZEISS, we are pioneers of science, handling the ever-changing environment with cutting-edge technology and continuous advancements. We believe innovation and technology are key to a sustainable future and solutions for global change. Our diverse portfolios include segments like Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees, including more than 4,000 in the US and Canada. Join us and make a difference!

Location/Region: This position is located in Toronto.

What’s the role?

As a Customer Care Agent, you will work with a vital team at Carl Zeiss Vision Canada, showcasing your skills and experience in process enhancement.

Sound Interesting?

Here’s what you’ll do:

• Handle a high volume of calls daily, taking orders and providing information on order status and resolving product or service issues, following escalation processes as needed.
• Answer incoming calls for order updates and processing orders.
• Utilize the phone system effectively for transfers, parks, and voicemails.
• Respond professionally to complaints and inquiries.
• Follow up on customer requests, orders, and issues promptly.
• Track orders using the DVI computer system.
• Manage assigned accounts and ensure timely deliveries, notifying customers of delays.
• Perform other duties as required.

Do you qualify?

• High School Diploma; some college preferred.
• One year of call center experience or 3-5 years of customer service experience preferred.
• 1-2 years of optical experience preferred.
• Knowledge of ZEISS lenses preferred.
• Typing speed of 40 WPM is an asset.
• Excellent communication skills.
• Ability to work under pressure and multitask.
• Problem-solving skills and ability to work on a flexible shift from 8:30 am to 8 pm.

Benefits:

• Medical, Vision, Dental, RPP, Employee Assistance Program, Paid time off including vacation, personal, and sick days, among others.

Equal Opportunity Employer

Your ZEISS Recruiting Team: Jo Anne Mittelman

COVID-19 Considerations:

Employment is conditional upon proof of full vaccination with a Health Canada or WHO-approved COVID-19 vaccine, submitted within 14 days of the start date. Failure to meet this condition may result in rescinding the offer.

Accommodation:

ZEISS is committed to accessible and inclusive employment practices. If you require accommodations during the recruitment process, please inform us, and we will work with you to meet your needs.