Junior Customer Service Representative, Personal Lines

Lawrie Insurance Group; Hamilton; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading insurance company in Hamilton is seeking a Junior Customer Service Representative for their Personal Lines team. This entry-level role is ideal for those passionate about customer service and eager to start a career in the insurance industry. Responsibilities include managing client portfolios, processing policy changes, and providing claims advice. The company supports employees in obtaining their RIBO license, covering prep course and exam costs.

Qualifications

• 5+ years of customer service or hospitality experience.
• Willingness to obtain RIBO license with support.

Responsibilities

• Providing timely professional advice to clients regarding renewals, claims, billing.
• Processing policy changes and requests accurately and promptly.
• Managing a book of business.

Skills

Communication

Presentation

Relationship Skills

Organizational Skills

Attention to Detail

Job description

Junior Customer Service Representative, Personal Lines

Join to apply for the Junior Customer Service Representative, Personal Lines role at Lawrie Insurance Group.

Are you eager to start your career in the insurance industry?

Do you enjoy helping people and brightening their day? Are you committed to providing excellent customer service? Do you like solving problems and making clients happy? If so, this position might be perfect for you!

Our Personal Lines team seeks a dynamic individual with a strong customer service background to join us as a Junior Customer Service Representative, Personal Lines. If you're passionate about helping people, eager to deliver top-notch service, and interested in starting your journey in insurance, we want you on our team!

No RIBO license is required to apply. If selected, we'll reimburse 100% of your prep course and exam costs when you join.

This role involves managing a client portfolio, fostering strong relationships, processing policy changes, and providing claims advice to ensure high client retention.

Responsibilities include:

1. Providing timely professional advice to clients regarding renewals, claims, billing, etc.
2. Processing policy changes and requests accurately and promptly.
3. Thoroughly underwriting renewals to ensure retention.
4. Managing a book of business.
5. Reviewing clients' insurance needs and referring to other departments as appropriate.
6. Processing month-end reports.

Knowledge, Skills, and Qualifications:

• 5+ years of customer service or hospitality experience.
• Willingness to obtain your RIBO license with our support.
• Strong communication, presentation, and relationship skills.
• Quick learner with good organizational and prioritization skills.
• High accuracy and attention to detail.
• Proficiency in computer skills and knowledge.

Lawrie Insurance Group Inc. is an equal opportunity employer committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please inform us if you require accommodation.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Insurance