Junior Customer Service Representative, Personal Lines

Lawrie Insurance Group; Hamilton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading insurance company in Ontario is looking for a Junior Customer Service Representative to join their Personal Lines team. The ideal candidate will have a strong customer service background and will be enthusiastic about obtaining their RIBO license. Responsibilities include managing client portfolios, providing claims advice, and processing policy changes. This role offers a supportive environment for career growth in the insurance industry.

Qualifications

• At least 5 years of customer service or hospitality experience.
• Strong communication and relationship-building skills.

Responsibilities

• Provide professional advice to clients regarding renewals and claims.
• Process policy changes and requests promptly and accurately.
• Manage a client book of business effectively.

Skills

Communication

Organizational Skills

Relationship-Building

Attention to Detail

Job description

Job Opportunity: Junior Customer Service Representative, Personal Lines

Are you eager to start your career in the insurance industry? Do you love helping people and brightening their day? Are you excited to provide excellent customer service and solve problems to make clients happy? If so, this position might be perfect for you!

Our Personal Lines team is seeking a dynamic individual with a strong background in customer service. No RIBO license is required to apply; if selected, we will reimburse 100% of your prep course and exam costs upon joining.

This role involves managing a portfolio of clients, fostering strong relationships, handling account servicing, processing policy changes, and providing claims advice to ensure high client retention.

Responsibilities

1. Provide professional advice to clients regarding renewals, claims, billing, etc.
2. Process policy changes and requests promptly and accurately.
3. Thoroughly underwrite renewals with a focus on client retention.
4. Manage a client book of business effectively.
5. Review clients' insurance needs and coordinate with other departments as necessary.
6. Prepare and review month-end reports.

Qualifications

• At least 5 years of customer service or hospitality experience.
• Enthusiastic about obtaining your RIBO license with our full support.
• Strong communication, presentation, and relationship-building skills.
• Quick learner with excellent organizational and prioritization skills.
• High accuracy, attention to detail, and strong computer skills.

Lawrie Insurance Group Inc. is an equal opportunity employer committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please inform us if you require accommodations.