Jr. NSP Technical Care Specialist

Nokia; Ottawa; On-site; CAD 45,000 - 65,000; Full time

Job summary

Nokia is seeking a Junior Software Technical Support Engineer to help diagnose and resolve issues in the Nokia Network Services Platform (NSP). This entry-level role offers hands-on exposure to Linux systems, networking fundamentals, and large-scale network management software, with mentorship from senior engineers.

You will own customer issues from triage to resolution, provide frontline support, and collaborate with internal Nokia teams to ensure timely, quality service.

Qualifications

• Basic understanding of Linux systems, including viewing and interpreting log files.
• Fundamental networking knowledge: TCP/IP concepts, subnetting, routing basics.
• Introductory programming knowledge in object oriented languages; familiar with control structures.

Responsibilities

• Take ownership of assigned customer issues from triage to resolution, with follow-up.
• Provide first-line and second-line technical support for customers using Nokia NSP platform.
• Diagnose and troubleshoot software, system, and configuration issues; escalate when needed.
• Collect and analyze logs, data, and configuration details to support troubleshooting.

Skills

Linux basics

Networking fundamentals

Programming basics

Troubleshooting

Customer communication

Job description

Job Description
As a Junior Software Technical Support Engineer supporting the Nokia Network Services Platform (NSP), you will work closely with customers and internal Nokia teams to diagnose and resolve technical issues. This is an entry-level to early-career role designed to provide hands-on exposure to Linux systems, networking fundamentals, and large-scale network management software, with mentorship from senior engineers.

Job Description
As a Junior Software Technical Support Engineer supporting the Nokia Network Services Platform (NSP), you will work closely with customers and internal Nokia teams to diagnose and resolve technical issues. This is an entry-level to early-career role designed to provide hands-on exposure to Linux systems, networking fundamentals, and large-scale network management software, with mentorship from senior engineers.

How You Will Contribute And What You Will Learn

• Take ownership of assigned customer issues from initial triage through to resolution, ensuring consistent progress and follow-up
• Provide first-line and second-line technical support for customers using the Nokia NSP platform
• Diagnose and troubleshoot software, system, and configuration issues, escalating where appropriate
• Collect and analyze logs, system data, and configuration details to support effective troubleshooting
• Reproduce customer issues in a virtualized lab environment, with guidance as needed
• Escalate software defects to higher levels of support or engineering teams, ensuring all required information is complete, accurate, and actionable
• Actively manage and update support tickets, maintaining clear status, next steps, and timelines to ensure SLA compliance
• Communicate regularly with customers and internal stakeholders, providing timely and transparent updates
• Collaborate with other Nokia product support teams when issues may span multiple platforms or solutions
• Contribute to internal knowledge bases by documenting troubleshooting processes, findings, and resolutions
• Participate in an on-call rotation, taking responsibility for critical issues during assigned periods

Key Skills And Experience

• You have:
• Basic understanding of Linux systems, including:
• Viewing and interpreting log files
• Basic network, disk, and memory checks
• Fundamental networking knowledge, including:
• TCP/IP concepts
• Subnetting basics
• High-level understanding of routing and switching
• Introductory programming knowledge, including:
• Awareness of object oriented programming
• Understanding of compiled versus interpreted languages
• Familiarity with basic control structures (loops and conditionals)

Strong willingness to learn and develop technical skills

Strong sense of accountability and ownership over assigned work

Ability to manage multiple tasks and prioritize effectively in a ticket-driven environment

Clear written and verbal communication skills

Structured and methodical approach to troubleshooting

It would be nice if you also had

• Exposure to Linux distributions such as RHEL, CentOS, or Fedora
• Familiarity with common troubleshooting tools (e.g., grep, top, ps)
• Basic awareness of network troubleshooting tools such as tcpdump, Wireshark, or netstat
• Introductory knowledge of routing protocols (e.g., OSPF, BGP, MPLS)
• Academic or personal project experience with Java, python and/or Go (Golang)
• Interest in network automation, software-defined networking, or telecom technologies