Technical Specialist

Nokia; Ottawa; Hybrid; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible and hybrid working schemes

Minimum of 90 days Maternity and Paternity Leave

Life insurance

Well-being programs

Employee Growth Solutions

Coaching and Mentorship opportunities

Learning environment for personal growth

Job summary

Nokia is seeking a Technical Specialist to join its Network Services team in Ottawa, Ontario. This role requires expertise in wireless network support including design, configuration, and deployment, particularly with Aruba and Cisco technologies.

The ideal candidate will resolve complex network issues, manage networks, mentor junior members, and contribute to a collaborative team environment. Key qualifications include a degree in IT or Computer Science and substantial experience in network services.

Qualifications

• 6+ years of experience in Network Services with a strong focus on complex environments.
• Proven experience in Wireless LAN design, configuration, and deployment.
• Hands-on expertise with Aruba WLAN products and network security principles.

Responsibilities

• Resolve high-priority incidents and manage incident tickets.
• Design and implement wireless networks including Access Points and Controllers.
• Provide mentorship and guidance to junior team members.

Skills

Wireless network design

Network configuration

Cisco solutions

Aruba solutions

Routing design

Authentication protocols

Communication skills

Education

Bachelor's or Engineering degree in Telecommunications, IT, or Computer Science

Tools

ClearPass Policy Manager (CPPM)

Aruba WLAN products

Job description

Job Description

The Technical Specialist will be a key member of the Network Services team, offering technical support and expertise in a fast‑paced operational environment. They will play a vital role in resolving incidents, managing network changes, and providing mentorship to junior team members. The successful candidate will have a strong background in wireless network design, configuration, and deployment, with a focus on Aruba and Cisco solutions.

How You Will Contribute And What You Will Learn

• Resolve high-priority incidents and service requests, ensuring timely and effective resolution.
• Manage incident tickets, provide technical solutions, and coordinate with internal teams and vendors.
• Perform root cause analysis, document findings, and recommend improvements for network design.
• Follow change and problem management processes for network updates and implementations.
• Escalate complex issues to senior engineers and assist with remote project implementations.
• Design and implement wireless networks, including Access Points, Controllers, and Gateways.
• Manage authentication solutions using ClearPass Policy Manager (CPPM) or Cisco ISE.
• Troubleshoot complex wireless network issues and provide technical support to users.
• Maintain detailed technical documentation for wireless network configurations.
• Provide mentorship and guidance to junior team members, fostering a collaborative environment.

Key Skills And Experience

• Bachelor's or Engineering degree in Telecommunications, IT, or Computer Science.
• 6+ years of experience in Network Services, with a strong focus on complex network environments.
• Proven experience in Wireless LAN design, configuration, and deployment with Aruba or Cisco technologies.
• Hands‑on expertise with Aruba WLAN products and ClearPass Policy Manager (CPPM).
• Expertise in complex routing design and troubleshooting across multi‑vendor platforms.
• Strong ability to diagnose and resolve network issues, with a basic understanding of core network technologies.
• Proficiency in authentication protocols (Radius, TACACs, LDAP) and network security principles.
• Experience in requirement gathering for network solutions and a good understanding of Enterprise WLAN concepts.
• Excellent communication and interpersonal skills, with the ability to work collaboratively.
• Certifications such as ACCP, ACMA, or ACCX are highly desirable.

Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Benefits

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well‑being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond