Technical Customer Advocate, Network & Automation

Nokia; Ottawa; On-site; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Health and dental benefits

Retirement Savings Plan

Paid time off

Employee Stock Purchase Plan

Job summary

Nokia seeks an experienced Customer Technical Advocate to engage with clients and internal teams, applying hands-on NSP expertise to advance automation and network performance. You will analyze and resolve complex OSS issues, configure equipment, and contribute to product improvements.

Ideal candidates have 5+ years in telecom networks, strong Linux administration, and excellent communication skills, with formal Nokia NSP familiarity preferred.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, or related field, or equivalent experience.
• 5+ years configuring, monitoring, and troubleshooting IP/MPLS networks using OSPF, ISIS, BGP, MPLS, and L2/L3 VPNs.
• 5+ years administering network management systems.
• 3+ years Linux system administration, especially Red Hat/CentOS.
• 3+ years virtualization and software application operations experience.
• 3+ years OSS integration experience.
• Strong knowledge of Nokia networking products including NSP, 5620 SAM, 7x50.

Responsibilities

• Escalations for tickets deemed critical or unresolved by customers.
• Assign severity/priority and communicate with the support delivery team.
• Prepare Outage SFR and RCA requests led by Incident Manager.
• Monitor product alerts and assist with licensing issues using ASLM.
• Provide technical support engagement training and knowledge transfer.
• Evaluate customer networks for performance, scalability, and security.
• Configure equipment and services; test networks at deployment stages; optimize operations.

Skills

IP/MPLS routing

Linux admin

OSS integration

Network management

Nokia NSP

Communication skills

Team collaboration

OSPF/ISIS/BGP/MPLS

Education

Bachelor’s degree in CS/CE

Equivalent professional experience

Tools

Red Hat Linux

CentOS

Job description

Nokia seeks an experienced Customer Technical Advocate to engage with clients and internal teams, applying hands-on NSP expertise to advance automation and network performance. You will analyze and resolve complex OSS issues, configure equipment, and contribute to product improvements.

Ideal candidates have 5+ years in telecom networks, strong Linux administration, and excellent communication skills, with formal Nokia NSP familiarity preferred.