Job Title Coordinator

Lookout Housing + Health Society; Surrey; On-site; CAD 43,000 - 61,000; Full time

Job summary

Lookout Housing and Health Society seeks a Coordinator to oversee daily operations of Lookout’s residential, shelter, and outreach programs. Under the Program Manager, you’ll ensure clients receive essential services while supporting budgeting, reporting, and regulatory compliance.

You will manage personnel records, coordinate with agencies, and help maintain a safe, client-centered service environment in a COR-certified organization.

Qualifications

• Post-secondary education in Social Services or comparable experience.
• Two years’ experience in the community social service sector.
• Experience with scheduling, payroll, budgeting and human resources.
• Knowledge of income assistance, affordable housing and health resources.
• First Aid Training Certificate required and Criminal Record Check with Vulnerable Sectors Clearance.

Responsibilities

• Oversee assigned residential, shelter, and outreach programs.
• Ensure service delivery aligns with philosophy and minimal barrier approach.
• Coordinate program administration, including reporting and documentation.
• Review policies and coordinate with community agencies and internal departments.
• Maintain payroll records and staff scheduling; support personnel administration.

Skills

Collaboration

Staff leadership

Program reporting

Time management

Communication

Conflict resolution

Education

Post‑secondary education in Social Services

First Aid Certificate

Criminal Record Check with Vulnerable Sectors

Job description

Coordinator

Date: Aug 10, 2026

Location

Surrey, BC, CA

Company

Lookout Housing and Health Society

Lookout Housing and Health Society is a charitable organization and social safety net that provides housing and a range of support services to adults, with low or no income, who have few, if any, housing or support options. As the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. We believe that helping people help themselves is essential in addressing homelessness and all the issues that surround it. Securing appropriate housing is the first and most essential step in achieving independence for individuals. For more information about Lookout, please visit www.lookoutsociety.ca

Employment Status

Full Time - Permanent

Location

Parkway Shelter

5 minute walk from Gateway Skytrain Station

Days and Hours of work

The schedule for this position is Tuesday through Saturday

40 hour work week with an occasional requirement to work additional hours in order to meet deadlines.

Salary

$37.58 per hour

Job Summary

The Coordinator assists in overseeing the daily operations of Lookout residential, shelter, and outreach programs. Under the direction of the Program Manager, this position provides operational oversight to ensure clientele receive pertinent services while supporting the Society's goals, philosophy, and minimal barrier approach. The Coordinator assists with personnel management, program administration, budgeting, financial reporting, and regulatory compliance, while maintaining effective communication with internal and external stakeholders and contributing to a safe, efficient, and client-centered service environment.

Respirator Fit Test Requirement

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean‑shaven where the respirator seals against the face.

Job Duties

• Assist in overseeing, managing, and evaluating assigned residential, shelter, and outreach programs.
• Ensure program goals, philosophy, and minimal barrier service delivery are maintained.
• Coordinate the administration of assigned programs, including documentation and reporting systems.
• Review and enforce operating policies and procedures and recommend policy changes.
• Liaise with community agencies, government representatives, and internal departments to coordinate services.
• Assist with hiring, scheduling, personnel administration, and maintaining employee records.
• Maintain payroll records and ensure payroll transactions are accurate and submitted on time.
• Support staff development through in‑services and continuing education programs.
• Prepare reports and assist with program planning, budgeting, financial analysis, and expenditure monitoring.
• Maintain financial records, including petty cash, donations, and service‑related accounts.
• Ensure compliance with health and safety standards, policies, and applicable regulations.
• Maintain client privacy and confidentiality in accordance with organizational policies and legal requirements.
• Investigate complaints, address operational issues, and recommend appropriate action.
• Participate in management meetings, committees, and professional development activities.
• Perform other related duties as required.

Qualifications & Competence

• Post‑secondary education, preferably in Social Services field, or comparable experience
• Two years’ experience working in the community social service sector
• Experience with scheduling, payroll, budgeting and human resources
• Demonstrated knowledge of income assistance, affordable housing and health resources
• A First Aid Training Certificate required and must pass a satisfactory Criminal Record Check with Vulnerable Sectors Clearance

Skills And Abilities

• Strong collaborative approach to delivering and developing programs and services.
• Proven ability to lead and work with a staff team in a unionized environment
• Demonstrated experience collecting program statistics and delivering reports.
• Strong time management skills with the ability to manage a workload with multiple priorities
• Effective communication and conflict resolution skills

Closing Date

Applications will be accepted until August 18, 2026 at 5:00 pm

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.

c. BCGEU