Outreach Worker

Lookout Housing and Health; New Westminster; On-site; CAD 45,000 - 48,000; Full time

Job summary

Lookout Housing and Health Society is seeking an Outreach Worker to support adults facing housing instability, addictions and mental health challenges. The role, based in New Westminster, involves direct client assistance, advocacy and coordination with services, under a union Collective Agreement.

The position requires respirator fit testing and adherence to WorkSafeBC standards; duties include crisis intervention, case management and occasional driving.

Qualifications

• Diploma or certificate required; or Grade 12 with two years of related experience.
• Prefer at least one year of case management experience.
• Familiarity with community resources, particularly addiction, mental health, welfare and harm reduction.
• Must have Occupational First Aid Level 1, Class 5 Driver’s Licence and driving abstract.
• Ability to work independently or in a team; strong communication and organizational skills.
• Criminal Record Clearance – Vulnerable Sector.

Responsibilities

• Provide assistance, support and skills training to adults to establish and maintain stable living situations.
• Work on securing and maintaining stable, independent living situations where possible.
• Discuss, isolate and assess problems and develop a flexible plan of action.
• Network clients with needed services, provide crisis intervention and manage finances or medications or arrange coverage.
• Complete required records and maintain statistical data.
• Aid in training and upgrading of placement programs for staff, volunteers and students.
• Drive company vehicle as needed.
• Maintain health and safety compliance and stay alert during shifts.

Skills

Case management

Communication

Organizational skills

Stress management

Independent work

Teamwork

Boundaries with clients

Education

Diploma or Certificate

Grade 12 + 2 years experience

Job description

Date: Aug 11, 2026

Location: New Westminster, BC, CA

Company: Lookout Housing and Health Society

Employment Status

Full Time- Temporary until incumbent return

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Russell Residence and Housing Centre

3 minute walk from New Westminster Skytrain Station

Days and Hours of work

Sunday through Thursday

Shift times will be 0800 - 1600 Hours

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary

$33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Outreach Worker reports to the Designated Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. Outreach workers provide a variety of support, direction, assistance and advocacy services to clients including, but not limited to, those facing challenges with stable housing, addictions, mental health, HIV etc. The Outreach Worker provides support and advocacy for treatment and follow up services for those who do not adequately utilize needed services.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• To provide assistance, support and skills training to adults in order to establish and maintain stable living situations as independently as possible
• Will work on securing and maintaining stable, independent living situations where possible
• Will discuss, isolate and assess problems, and develop a flexible plan of action
• Will ensure basic needs are met by networking clientele with needed services, providing crisis intervention as necessary, and administering finances and medications or arranging coverage
• Will provide crisis intervention as necessary, administer finances and medications or arrange coverage
• Complete required records and maintain statistical data
• Aid in the training and upgrading of placement programs for staff, volunteers and students
• Will drive company vehicle at times
• Job duties are complex and may have a few disagreeable factors
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Related Diploma or Certificate; or minimum Grade 12 education plus two (2) years of recent related experience; or equivalent combination of education, training and experience; and prefer a minimum of one (1) year case management experience
• Familiarity with community resources; particularly addiction, mental health, welfare, and harm reduction
• Must have current Occupational First Aid Level 1 Certificate and a Class 5 Driver’s Licence and Driver’s Abstract
• Crisis Intervention Skills Training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector

Closing Date

Applications will be accepted until August 18, 2026 at 5:00 pm