Coordinator

Lookout Housing and Health; North Vancouver; On-site; CAD 70,000 - 85,000; Full time

Job summary

Lookout Housing and Health Society in North Vancouver, BC, is seeking a Coordinator to oversee daily operations of residential, shelter and outreach programs. Reporting to the Program Manager, the role ensures services meet client needs while upholding the society's minimal-barrier philosophy and regulatory compliance.

The Coordinator will assist with personnel management, budgeting, reporting, and coordination with external stakeholders.

Qualifications

• Post-secondary education in social services or equivalent experience.
• Minimum two years in community social services.
• Experience with scheduling, payroll, budgeting and HR functions.
• Knowledge of income assistance, affordable housing and health resources.
• First Aid Certificate required; must pass a vulnerable sectors CRC.

Responsibilities

• Oversee daily operations of residential, shelter and outreach programs.
• Maintain program philosophy and minimal barrier service delivery.
• Coordinate program administration, documentation and reporting systems.
• Review and enforce policies; propose changes as needed.
• Liaise with community agencies, government reps and internal departments.
• Assist with hiring, scheduling, payroll and staff records.
• Maintain payroll records and ensure timely transactions.
• Support staff development through in-services and continuing education.
• Prepare reports; assist with budgeting, financial analysis and expenditures.
• Maintain financial records and donations; ensure compliance with safety standards.
• Ensure client privacy and confidentiality; investigate complaints and address issues.
• Participate in management meetings and professional development activities.

Education

Post-secondary education, preferably in Social Services field, or comparable experience

Two years’ experience working in the community social service sector

Experience with scheduling, payroll, budgeting and human resources

Demonstrated knowledge of income assistance, affordable housing and health resources

First Aid Training Certificate & Vulnerable Sectors Criminal Record Check

Job description

Date: Aug 13, 2026

Location: North Vancouver, BC, CA

Company: Lookout Housing and Health Society

Employment Status: Full Time - Permanent

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location: Dovercourt

Days and Hours of work: The schedule for this position is Monday to Friday 0800 through 1600

40 hour work week with an occasional requirement to work additional hours in order to meet deadlines.

Salary: $37.58 per hour

Job Summary

The Coordinator assists in overseeing the daily operations of Lookout residential, shelter, and outreach programs. Under the direction of the Program Manager, this position provides operational oversight to ensure clientele receive pertinent services while supporting the Society's goals, philosophy, and minimal barrier approach. The Coordinator assists with personnel management, program administration, budgeting, financial reporting, and regulatory compliance, while maintaining effective communication with internal and external stakeholders and contributing to a safe, efficient, and client-centered service environment.

Respirator Fit Test Requirement

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Assist in overseeing, managing, and evaluating assigned residential, shelter, and outreach programs.
• Ensure program goals, philosophy, and minimal barrier service delivery are maintained.
• Coordinate the administration of assigned programs, including documentation and reporting systems.
• Review and enforce operating policies and procedures and recommend policy changes.
• Liaise with community agencies, government representatives, and internal departments to coordinate services.
• Assist with hiring, scheduling, personnel administration, and maintaining employee records.
• Maintain payroll records and ensure payroll transactions are accurate and submitted on time.
• Support staff development through in-services and continuing education programs.
• Prepare reports and assist with program planning, budgeting, financial analysis, and expenditure monitoring.
• Maintain financial records, including petty cash, donations, and service-related accounts.
• Ensure compliance with health and safety standards, policies, and applicable regulations.
• Maintain client privacy and confidentiality in accordance with organizational policies and legal requirements.
• Investigate complaints, address operational issues, and recommend appropriate action.
• Participate in management meetings, committees, and professional development activities.
• Perform other related duties as required.

Qualifications & Competence

• Post-secondary education, preferably in Social Services field, or comparable experience
• Two years’ experience working in the community social service sector
• Experience with scheduling, payroll, budgeting and human resources
• Demonstrated knowledge of income assistance, affordable housing and health resources
• A First Aid Training Certificate required and must pass a satisfactory Criminal Record Check with Vulnerable Sectors Clearance

Skills And Abilities

• Strong collaborative approach to delivering and developing programs and services.
• Proven ability to lead and work with a staff team in a unionized environment
• Demonstrated experience collecting program statistics and delivering reports.
• Strong time management skills with the ability to manage a workload with multiple priorities
• Effective communication and conflict resolution skills

Applications will be accepted until August 20, 2026 at 5:00 pm