Job (Edmonton): Patron Services Supervisor – Edmonton Opera

Theatre Alberta; Edmonton; On-site; CAD 52,000 - 64,000; Full time

Benefits offered by this job

Health benefits package

Vehicle access

Job summary

Edmonton Opera seeks a full-time Patron Services Supervisor to oversee Patron Services operations and deliver exceptional customer experiences. The role involves managing box office activities, supervising staff and volunteers, and coordinating with Marketing, Finance, and Community Relations to optimize revenue and donor engagement.

Workweek typically 9am–5pm, Monday–Friday, with some evenings and weekends for performances and events at the Edmonton Opera Centre.

Qualifications

• Previous experience in customer service or hospitality.
• Previous management experience and ability to meet deadlines.
• Excellent written and verbal communication skills.
• Positive attitude and ability to work under pressure.
• Desire to find solutions to patron concerns and build relationships.
• Comfort with computers and a self-motivated learner.
• Ability to work in a team and build relationships.
• Experience with Tessitura is an asset.
• Proficiency with Microsoft Office Suite.
• Interest in arts and opera.

Responsibilities

• Create outstanding customer experiences for all patrons and stakeholders.
• Maintain up-to-date financial records and reports of ticket sales, receipts, processes and deposits.
• Collaborate with Marketing to maximize revenue and loyalty.
• Reconcile ticket sales, donations and financial data with Finance.
• Lead Patron Services staff and volunteers.
• Organize and manage mobile box office at events.
• Coordinate with Community Relations and Fund Development for campaigns.
• Oversee Tessitura database and staff training on usage and data standards.
• Assist in coordinating shared consortium with external partners (EAC).
• Oversee telemarketing campaigns and coverage for receptions.

Skills

Customer service

Management experience

Communication skills

Under pressure

Problem solving

Computer literacy

Teamwork

Tessitura

MS Office

Opera interest

Tools

Tessitura

Job description

The Virgin Trial – Alberta Theatre Projects The Virgin Trial
Alberta Theatre Projects

Directed by: Glynis Leyshon
Written by: Kate Hennig
Actors Pictured: Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design: Scott Reid.
Lighting Design: David Fraser
Costume Design: Heather Moore
Photo: Benjamin Laird

Photo Credits

Directed by: Glynis Leyshon
Written by: Kate Hennig
Actors Pictured: Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design: Scott Reid.
Lighting Design: David Fraser
Costume Design: Heather Moore
Photo: Benjamin Laird

Job (Edmonton): Patron Services Supervisor – Edmonton Opera

Job (Edmonton): Patron Services Supervisor – Edmonton Opera

Founded in 1963, Edmonton Opera is dedicated to producing great performances that showcase the powerful emotions of opera to our community.
We are looking for a full-time Patron Services Supervisor with a passion for delivering outstanding customer experiences to oversee our Patron Services operations.

Duties & Responsibilities

• Create outstanding customer experiences for all patrons and stakeholders
• Maintain up-to-date financial records and reports of ticket sales, receipts, processes and deposits
• Collaborate with Marketing Director to develop strategies to maximize revenue and encourage loyalty
• Work with Finance department to reconcile ticket sales, donations and financial data
• Lead the Patron Services Associate, seasonal box office staff and front of house volunteers
• Organize and manage the mobile box office at the Jubilee and other events
• Work in collaboration with Community Relations and Fund Development teams to ensure seamless season ticket renewals and other campaigns
• Oversee Tessitura database:
  • • Keep up to date with new functionality and highlight useful features
    • Deliver ongoing staff training to maintain consistent processes and data standards
    • Build all performances and other structures in the database
    • Assist all departments with Tessitura-related tasks, questions and troubleshooting
• Assist in project managing the shared consortium with external partners (EAC)
• Oversee internal and external telemarketing campaigns
• Fill in for Patron Services Associate/receptionist when necessary

Preferred Qualifications & Skills

• Previous experience working in customer service or hospitality
• Previous management experience and ability to meet deadlines
• Excellent written and verbal communication skills
• Positive attitude and ability to work effectively under pressure
• Desire to find solutions to patron concerns and help build/repair relationships
• At ease working with computers and a self-motivated learner
• Ability to work within a team environment and build strong relationships with colleagues
• Previous experience with customer databases or Tessitura is an asset but not required
• Computer literacy in Microsoft Office Suite and Windows
• Appreciation for the arts and desire to learn more about opera

Work Schedule

Work week generally consists of 40 hours per week, Monday–Friday, 9am–5pm.
Applicant must be available to work some evenings and weekends during scheduled
performances and special events.

Workplace

• The Edmonton Opera Centre is located at 15230 128 Ave NW
• Access to a vehicle is required
• Health benefits package (health and dental) upon completion of three-month
  probationary period

Resumes and cover letters will be accepted until Thursday, September 12, 2019.

Only those candidates offered an interview will be contacted.

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