Job (Edmonton): PATRON SERVICES MANAGER

Theatre Alberta; Edmonton; On-site; CAD 42,000 - 62,000; Full time

Job summary

Theatre Alberta in Edmonton is seeking a full-time Front of House Manager who thrives in a theatre environment and loves delivering outstanding customer experiences.

You will supervise front-of-house operations including the box office, concessions, bar, and merchandise, train staff, coordinate events, and ensure smooth service during evenings and weekends for the Edmonton Fringe Festival and related activities.

Qualifications

• Background in customer service, box office management, operational processes and procedures.
• Ability to supervise and train staff and manage scheduling.
• Experience coordinating events and delivering excellent customer service.

Responsibilities

• Supervise front‑of‑house operations including the box office, concessions, bar and merchandise.
• Train staff, oversee scheduling and performance, and ensure consistent service.
• Collaborate with departments, volunteers and stakeholders to deliver the best patron experience.

Skills

Team player

Customer service

Staff supervision

Event coordination

Inventory management

Box office

Education

Diploma/degree in Arts & Culture, Communications or Business

Job description

Are you interested in fringing all year long? We are looking for a teammate who is passionate about the theatre and the Edmonton International Fringe Theatre Festival. Specifically, you’ll help create the perfect Fringe experience for customers by managing our front of house, bar, concessions, souvenirs, and box office.

Do you have a passion for customer service and a background in management? This position is responsible for supervising, training, and managing staff, as well as executing special events, developing and delivering excellent customer service, maintaining operational procedures, and inventory management. Your role requires you work collaboratively with many teammates and stakeholders, as you advocate for the best customer experience.

This position reports to the Director of Patron Services and works cross functionally with the various departments, vendors, volunteers, and stakeholders.

Our team rocks, really! Work and play every day with amazing colleagues and artists. We provide an ego-free zone where collaboration and creativity are highly valued.

Do any of these describe you?

• Team player
• Driven to succeed
• Creative
• Strategic
• Relational
• Customer oriented
• Thoughtful
• Detailed
• Articulate
• Enterprising
• Communicative
• Hands-on

Successful candidates will have a background in customer service, box office management, operational process and procedures, and a strong track record of working collaboratively with their team.

This position is full-time, salaried position, with primarily evening and weekend hours. Applications accepted until May 16, or until a suitable candidate is hired.

Qualifications, Skills and Proficiencies Required

Preferred consideration will be given to candidates who:

• Are pursuing or have already obtained a college, technical, or university diploma/degree in a field such as Arts and Culture, Communications, or Business and Administration.
• Have excellent organizational and time management skills, with an ability to prioritize and multi-task.
• Possess an ability to work in a fast-paced environment, as part of a team, and is self-driven.
  Demonstrated creativity and grace when problem solving.

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