Jobs (Calgary): PT Box Office Associate – Theatre Calgary

Theatre Alberta; Calgary; On-site; CAD 19,000 - 28,000; Part time

Job summary

Theatre Calgary is seeking a part-time Box Office Associate in Calgary to assist patrons, sell tickets, and provide top-tier customer service during performances.

You will handle cash, respond to inquiries, and support sales campaigns while maintaining accurate information about productions and policies. Prior box office or Tessitura CRM experience is a plus.

Qualifications

• Minimum of 1 year of customer service experience.
• Proficiency in telephone sales (inbound and outbound).
• Knowledge and passion for Theatre Calgary’s work.
• Enthusiastic team player with strong interpersonal skills.
• Able to multi-task, work independently, and handle diverse customers.
• Organized, decisive with good follow-through.
• Excellent oral and written communication skills.
• Professional demeanor when interacting with discerning patrons.

Responsibilities

• Perform box office duties during performances, including selling, reprinting and exchanging tickets.
• Provide excellent customer service for ticketing issues and inquiries.
• Balance cash float before and after shifts.
• Assist with email and phone inquiries as needed.
• Promote sales campaigns and participate in related tasks.
• Provide accurate information about the company, productions, and policies.

Skills

Customer service

Telephone sales

Team player

multitask

Communication skills

Microsoft Office

Customer empathy

Tools

MS Office

Job description

The Virgin Trial – Alberta Theatre Projects The Virgin Trial
Alberta Theatre Projects

Directed by: Glynis Leyshon
Written by: Kate Hennig
Actors Pictured: Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design: Scott Reid.
Lighting Design: David Fraser
Costume Design: Heather Moore
Photo: Benjamin Laird

Photo Credits

Jobs (Calgary): PT Box Office Associate – Theatre Calgary

Reporting to the Box Office Manager, the Box Office Associate’s key responsibilities are to facilitate ticket pickup and otherwise assist patrons during performances, actively sell theatre tickets to new and renewing subscribers and single ticket buyers as well provide the highest level of customer service that Theatre Calgary patrons have come to expect.

Theatre Calgary is currently recruiting 1 hourly position within the Box Office.

ABOUT THEATRE CALGARY
Theatre Calgary’s vision is to stand amongst the best theatres globally as a leader in innovative, impactful and diverse programming. Our mission is to stimulate, provoke and delight through ambitious programming created to ignite local, national and international engagement in a sustainable manner. Theatre Calgary reflects the communities, the country, and the world we live in with ambitious programming, passionate community engagement and extraordinary productions. For more than 50 years, we have focused our energy on providing our community with the highest level of classic and contemporary plays, featuring the best artists from Calgary and across the country.

In the spirit of reconciliation, Theatre Calgary acknowledges that we live, work and create on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, Métis Nation of Alberta, districts 5 & 6, and all people who make their homes in the Treaty 7 region of Southern Alberta. They were the original occupants of this land and continue to be here to this day. Theatre Calgary is grateful to have the opportunity to present in this territory.

DUTIES & RESPONSIBILITIES

• Performing Box Office duties within the theatre during performances, including but not limited to:
• Selling, reprinting and exchanging tickets for patrons in person
• Providing excellent customer service to patrons with ticketing issues, including ticket exchanges, lost tickets, mobile ticketing issues, missed shows or other ticketing related inquiries
• Handling and balancing cash float before and after each shift
• Assisting with email and phone enquiries as needed
• Contributing to the environment of the Box Office and Theatre Calgary administrative office in a manner that is conducive to customer service, sales promotion, safety, and quality of work life.
• Holding a high level of familiarity and fluency with all aspects of Theatre Calgary to provide patrons and potential customers with accurate information regarding the company, our productions, the theatre, policies, and procedures. These communications must be made with the primary goal of ensuring the utmost customer experience.
• May participate in call campaigns and/or sales campaigns as requested (selling, tracking, calling, printing, stuffing envelopes, mailings, etc).
• Other duties to assist the Box Office Manager as required.

EXPERIENCE & QUALIFICATIONS

Must Haves:

• A minimum of one (1) year Customer Service is required
• Proficiency in all aspects of telephone sales (including inbound and outbound calling campaigns)
• Knowledge and passion about the work of Theatre Calgary
• Be an enthusiastic team player with excellent interpersonal skills
• The ability to multi-task, work independently, and interact well with a wide range of internal and external customers
• Be comfortable and productive in a fast-paced and dynamic workplace
• Be well organized, decisive and have good follow-through skills
• Excellent communication skills (both oral and written)
• A professional demeanor and experience/ability in dealing with discerning patrons
• Excellent computer skills in the Microsoft Office suite

Nice to Have:

• Theatre/Box Office experience would be considered an asset
• Experience working within the Tessitura CRM environment would be considered an asset

WORKING CONDITIONS: This position is a flexible, part-time shift-based position that will require day, evening and weekend work. The successful candidate must be available to work every Saturday and Sunday during performance weekends.

REMUNERATION: $17.00 per hour plus vacation paid out at 4%, less statutory deductions.

This position is not eligible for any of Theatre Calgary extended benefits.

We thank all those expressing interest in the role but only those selected for interview will be contacted.

Closing Date for Applications: Jan 16th, 2025

Theatre Calgary encourages applications from our diverse community. Theatre Calgary is committed to equity, diversity, and inclusion. We recognize that increasing the diversity of our staff, on all levels, is integral to accomplishing this objective. We are creating policies, practices, and programs that work toward the goal of dismantling systemic racism. We welcome all applications from women and gender nonconforming people, people of color, indigenous peoples, people with disabilities, and people of all sexual orientations, and all others who may contribute to the further diversification of Theatre Calgary.

Theatre Alberta does not necessarily endorse the organizations and/or individuals submitting Classified listings on our site. It is the responsibility of each patron using the Theatre Alberta Classifieds to research the integrity of the organizations who submit listings to which they are applying/responding and to verify specific information, especially pertaining to the job/audition listings and youth listings.