Job: Dispatcher/ Customer Service Specialist, Brampton

TalentWorld; Brampton; On-site; CAD 55,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Dispatcher/Customer Service Specialist in Brampton, Ontario! This full-time, permanent role offers a competitive salary and a collaborative team environment. You will coordinate dispatch operations, ensuring timely services and customer satisfaction. With opportunities for career development and a focus on operational excellence, this position is perfect for those with strong communication and organizational skills. If you thrive in a dynamic environment and are ready to make a difference, apply now!

Benefits

Standard Health Benefits

3 Weeks Vacation

DPSP

Collaborative Team Environment

Career Development Opportunities

Qualifications

• 2+ years of dispatch experience in material handling or related sectors.
• Strong communication skills to build rapport with clients.

Responsibilities

• Coordinate dispatch activities to ensure timely services and deliveries.
• Act as the main contact for clients, handling inquiries and resolving concerns.

Skills

Verbal Communication

Written Communication

Organizational Skills

Multitasking

Customer Service

Education

High School Diploma

Certification in Logistics

Tools

Dispatch Software

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Step into a role where coordination meets exceptional service! Drive operational excellence and customer satisfaction by managing dispatch operations and supporting clients with top-tier material handling solutions.

TalentWorld is recruiting a Dispatcher/Customer Service Specialist in Brampton, Ontario, for one of our partners.

What’s in it for you:

• Full-time, Permanent
• Schedule: Monday – Friday, 8 am – 5 pm
• Competitive salary based on experience $55,000 - $60,000
• Standard Health Benefits
• 3 Weeks Vacation
• DPSP
• Collaborative team environment
• Opportunity for career development

Dispatcher/Customer Service Specialist Responsibilities:

• Coordinate dispatch activities to ensure services and deliveries are carried out efficiently and on time.
• Act as the main contact for clients, handling inquiries, resolving concerns, and sharing information about products and services.
• Organize and assign tasks to service technicians to maximize productivity and meet deadlines.
• Keep detailed records of customer interactions, service orders, and dispatch schedules.
• Work closely with internal teams to guarantee smooth operations and customer satisfaction.
• Generate and analyze reports to monitor dispatch performance and customer service outcomes.
• Identify areas for improvement in dispatch workflows and enhance customer service practices.

Dispatcher/Customer Service Specialist Qualifications:

• High school diploma or equivalent; additional training or certification in logistics, customer service, or similar areas is advantageous.
• At least 2 years of dispatch experience, ideally within the material-handling or a related sector.
• Strong verbal and written communication skills with the ability to build rapport with clients and colleagues.
• Exceptional organizational and multitasking skills with a sharp attention to detail.
• Proficient in dispatch software and experienced with Microsoft Office tools such as Excel, Word, and Outlook.
• Capable of thriving in a dynamic, high-pressure work environment.

Interested in the Dispatcher/Customer Service Specialist position?
Apply now!

Accommodations are available upon request to support your participation during all stages of the recruitment process.