Customer Service Specialist

Charger Logistics Inc.; Brampton; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in logistics is seeking a motivated individual for their Customer Service Department in Brampton. This role offers a unique opportunity to coordinate shipping requests, manage customer expectations, and collaborate with internal teams to deliver optimal service solutions. With a focus on employee growth and support, this company fosters an entrepreneurial spirit, encouraging innovative ideas and strategies. Join a dynamic team where your contributions will directly impact customer satisfaction and business expansion. If you're passionate about logistics and customer service, this position is perfect for you!

Benefits

Competitive Salary

Healthcare Benefit Package

Career Growth

Qualifications

• Previous logistics and customer service experience is an asset.
• Ability to solve problems and manage conflicts tactfully.

Responsibilities

• Coordinate and track shipping requests with customers and suppliers.
• Manage customer expectations and provide exceptional service.
• Develop relationships with clients to expand business.

Skills

Problem-solving

Time management

Interpersonal skills

Communication skills

Education

College diploma

University degree

Tools

Microsoft Office

Job description

Charger logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continues to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies. We are currently expanding and looking to add a motivated individual to our Customer Service Department based out of our Brampton office.

Job Duties:

• Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of a customer specialized project.
• Manage customer expectations and provide exceptional customer service.
• Ensure customer commitments are met, working with internal teams and executing operational tasks as needed.
• Collaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions.
• Maintain a database of clients, prospects, partners and vendors.
• Provide customers with timely updates of all shipments.
• Assign shipments to internal business units.
• Report weekly KPIs to top clients and supervisor.
• Coordinate prospect, sales and current customer meetings working closely with VP of Sales/CS.
• Develop relationships with clients to expand business.

Requirements:

• College diploma or university degree.
• Previous logistics and customer service experience is an asset.
• Ability to solve problems and alleviate conflicts or escalate tactfully.
• Strong time-management skills with an ability to prioritize and multi-task.
• Proficient in Microsoft Office, with aptitude to learn new software and systems.
• Strong interpersonal and communication skills.

Benefits:

• Competitive Salary
• Healthcare Benefit Package
• Career Growth

Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service

Industries

Truck Transportation