Service Advisor (Performance Acura North Mississauga)

Performance Auto Group; Mississauga; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading automotive group as a Service Advisor! This role offers the opportunity to provide exceptional customer service, recommend maintenance and repairs, and work closely with technicians. You will thrive in a supportive environment that values integrity, innovation, and empowerment. With a competitive pay structure, performance bonuses, and a range of benefits including health and dental insurance, this is a fantastic opportunity to grow your career in the automotive industry. Be part of a company that values giving back to the community and fostering great experiences for all customers.

Benefits

Competitive Pay Structure

Paid OEM Training

Health, Dental, and Vision Insurance

Disability and Life Insurance

Employee Assistance Plan (EAP)

Discounts on Vehicles and Services

Employee Events

Internal Career Mobility Program

Qualifications

• 2-3 years of experience as a Service Advisor in the automotive industry.
• Strong computer skills and ability to work under pressure.

Responsibilities

• Identify and document service maintenance and repairs for customers.
• Provide personalized service and ensure customer satisfaction.

Skills

Customer Service Orientation

Communication Skills

Multi-tasking

Sales Skills

Attention to Detail

Tools

CDK

Job description

Drive for Excellence

Performance Acura North Mississauga is a first class dealership with access to some of the most exceptional vehicles in the GTA. Equipped with Acura’s entire new line up, our dealership received elite status in our first year of operation showcasing our dedication to quality.

Performance Acura North Mississauga is looking for a Service Advisor to join their dynamic team.

About Us

Performance Auto Group is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

1. Great Experience: Every customer is entitled to a great experience.
2. Integrity: We are honest and transparent in our actions.
3. Diversity: We are stronger through the inclusion of people, brands, and ideas.
4. Innovation: We passionately embrace opportunities for new and continuous improvements.
5. Empowerment: We encourage and support our people to take initiative.
6. Giving Back: We positively impact the communities in which we live, work, and raise families.

Here’s what you’ll deliver:

1. Identifying, recommending, and documenting service maintenance and repairs for customers.
2. Greeting customers in a courteous, professional manner.
3. Delivering personalized service that exemplifies our dealerships.
4. Working with technicians to identify required maintenance and repairs.
5. Preparing repair orders, updating databases with relevant details of orders, and closing orders by providing appropriate repairs and services.
6. Providing service recommendations and estimated costs to customers.
7. Performing road tests of customer vehicles to assess customer concerns.
8. Ensuring customer satisfaction meets company and manufacturers’ standards.
9. Striving to meet the department’s repair order production standards.
10. Perform other service related duties as required by management.

What you need to succeed:

1. Minimum 2-3 years of Service Advisor experience in the automotive service industry.
2. CDK experience is required.
3. Professional, friendly and customer oriented with high emphasis on good CSI and selling capabilities.
4. Ability to sell and recommend maintenance and repairs to our loyal customers.
5. Strong computer skills.
6. Good communication skills and attention to detail.
7. Must have the ability to multi-task and work under pressure.
8. May be required to work on Saturday as per business needs.

What’s in it for you?

1. Competitive pay structure with performance bonus.
2. Paid OEM training.
3. Excellent management support and guidance.
4. Opportunities through our Internal career mobility program.
5. Access to health, dental, and vision insurance.
6. Disability, critical illness, and life insurance for the unexpected.
7. Our Employee Assistance Plan (EAP) for you and your family's wellness.
8. Discount on vehicles, service, and parts for you and your family.
9. Discounts to retailers and service providers across the country.
10. Free and engaging employee events.
11. Did we mention we love giving back to our communities?!

This compensation range will be based on knowledge, experience, and bonus earnings.

Job Type: Full Time - Permanent

Salary: $50,000 - $80,000 (salary + bonus)

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands, and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville, and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.

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