Service Advisor (Performance Lexus)

Audi Niagara; Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a dynamic team at an established automotive group that values excellence in customer service. As a Service Advisor, you will play a crucial role in enhancing guest experiences by providing tailored service recommendations and ensuring customer satisfaction. This role offers a supportive environment with opportunities for career growth, competitive compensation, and a range of benefits including health insurance and discounts. If you are passionate about the automotive industry and excel in customer interactions, this is the perfect opportunity for you to make a significant impact in a thriving company.

Benefits

Health, dental, and vision insurance

Disability and life insurance

Employee Assistance Plan (EAP)

Vehicle discounts

Discounts to retailers and service providers

Engaging employee events

Qualifications

• Experience in service advising with strong customer service skills.
• Ability to recommend maintenance and repairs effectively.

Responsibilities

• Identify and document service maintenance and repairs for customers.
• Provide personalized service and ensure customer satisfaction.

Skills

Customer Service

Communication Skills

Multi-tasking

Sales Skills

Attention to Detail

Education

Valid Ontario Driver's License

2-3 years of service advisor experience

Tools

CDK

Job description

Drive for Excellence

At Performance Lexus we are an award winning team that pursues excellence in guest service. We go the extra mile in providing exceptional care, in order to ensure our guest experience is rich and beneficial.

Performance Lexus is looking for a Service Advisor to join their dynamic team.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

1. Great Experience: Every customer is entitled to a great experience
2. Integrity: We are honest and transparent in our actions
3. Diversity: We are stronger through the inclusion of people, brands and ideas
4. Innovation: We passionately embrace opportunities for new and continuous improvements
5. Empowerment: We encourage and support our people in taking initiative
6. Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

1. Identifying, recommending and documenting service maintenance and repairs for customers.
2. Greeting customers in a courteous, professional manner.
3. Delivering personalized service that exemplifies our dealerships.
4. Working with technicians to identify required maintenance and repairs.
5. Preparing repair orders, updating databases with relevant details of orders, and closing orders by providing appropriate repairs and services.
6. Providing service recommendations and estimated costs to customers.
7. Performing road tests of customer vehicles to assess customer concerns.
8. Ensuring customer satisfaction meets company and manufacturers’ standards.
9. Striving to meet the department’s repair order production standards.
10. Perform other Service related duties as required by management.

What you need to succeed:

1. Must have a valid Ontario Driver's License and good driving record.
2. 2-3 years of service advisor experience preferred.
3. CDK experience is an asset.
4. Professional, friendly and customer oriented with high emphasis on good CSI and selling capabilities.
5. Ability to sell and recommend maintenance and repairs to our loyal customers.
6. Strong computer skills.
7. Good communication skills and attention to detail.
8. Must have the ability to multi-task and work under pressure.

What’s in it for you?

1. Excellent management support and guidance.
2. Opportunities through our Internal career mobility program.
3. Access to health, dental and vision insurance.
4. Disability, critical illness and life insurance for the unexpected.
5. Our Employee Assistance Plan (EAP) for you and your family's wellness.
6. Discount on vehicles, service and parts for you and your family.
7. Discounts to retailers and service providers across the country.
8. Free and engaging employee events.
9. Did we mention we love giving back to our communities?!

***This compensation range will be based on knowledge, experience and bonus earnings***

Job Type: Full Time - Permanent

Compensation: $50,000 - $70,000 per year (after salary and bonus)

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.