Service Advisor (Planet Ford)

Audi Niagara; Brampton; On-site; CAD 45,000 - 90,000; Full time

Job summary

Join a leading automotive group as a Service Advisor, where your expertise will drive customer satisfaction and service excellence. In this dynamic role, you'll engage with customers, recommend essential maintenance, and collaborate with technicians to ensure top-notch service delivery. With a strong emphasis on integrity and innovation, this opportunity offers a supportive environment along with excellent benefits, including health insurance and discounts. If you're passionate about the automotive industry and thrive in a fast-paced setting, this position is perfect for you.

Benefits

Health, Dental, and Vision Insurance

Disability and Life Insurance

Employee Assistance Plan (EAP)

Discounts on Vehicles and Services

Internal Career Mobility Program

Free Employee Events

Qualifications

• 5+ years of service advisor experience preferred.
• Strong computer skills and ability to multi-task.

Responsibilities

• Identifying and recommending service maintenance and repairs.
• Greeting customers in a courteous, professional manner.
• Preparing repair orders and updating databases.

Skills

Service Advisor Experience

Customer Service Skills

Communication Skills

Sales Skills

Attention to Detail

Multi-tasking Ability

Education

Valid Ontario Driver's License

5+ Years of Experience

Tools

CDK

Job description

Drive for Excellence

When it comes to Fords, Planet Ford is a king in the industry. Rated one of the top 25 dealerships in Canada, we have a proven track record for quality and service for the last 15 years.

Part of the Performance Auto Group, Planet Ford is looking for an experienced Service Advisor to join their dynamic team!

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation:We passionately embrace opportunities for new and continuous improvements
• Empowerment:We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

• Identifying, recommending and documenting service maintenance and repairs for customers.
• Greeting customers in a courteous, professional manner.
• Delivering personalized service that exemplifies our dealerships.
• Working with technicians to identify required maintenance and repairs.
• Preparing repair orders, updating databases with relevant details of orders, and closing orders by providing appropriate repairs and services.
• Providing service recommendations and estimated costs to customers.
• Performing road tests of customer vehicles to assess customer concerns
• Ensuring customer satisfaction meets company and manufacturers’ standards.
• Striving to meet the department’s repair order production standards.
• Perform other Service related duties as required by management

What you need to succeed:

• Must have a valid Ontario Driver's License and good driving record.
• 5+ years of service advisor experience preferred.
• Ford brand experience is highly preferred.
• CDK experience is an asset.
• Professional, friendly and customer oriented with high emphasis on good CSI and selling capabilities.
• Ability to sell and recommend maintenance and repairs to our loyal customers.
  Strong computer skills.
• Good communication skills and attention to detail.
• May be required to work on Saturdays.
• Must have the ability to multi-task and work under pressure.
  

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

***This compensation range will be based on knowledge, experience and bonus earnings***

Job Type: Permanent - Full Time

Salary: $45,000 - $90,000 per year

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.