Italian-Speaking Customer Experience Specialist - Onsite

Trudell Medical Limited; San Juan de Terranova; In loco; CAD 52.000 - 76.000; Tempo pieno

Descrizione del lavoro

Trudell Medical Limited is building a brand new Customer Experience team in St. John's, Newfoundland.

You will be the friendly, reliable voice for orders and inquiries, reporting to the Manager, Customer Experience, and collaborating with Technical Support and commercial teams to keep customers informed and orders moving. The role requires fluent Italian communication and on-site presence five days a week in St.

Competenze

• 3–5 years in a customer-facing role with order/enquiry tracking.
• Experience with ERP/CRM and MS Office.
• Excellent written and verbal communication skills.
• Detail-oriented with strong problem-solving and organizational skills.

Mansioni

• Provide professional, responsive service for orders and inquiries.
• Convert quotes to sales orders and manage multi-channel orders.
• Investigate and resolve order-to-invoice issues and disputes.
• Meet service levels and contribute to process improvements.

Conoscenze

Customer service

Order management

ERP systems

CRM systems

MS Office

Communication skills

Strumenti

ERP software

CRM software

Microsoft Office

Descrizione del lavoro

Trudell Medical Limited is building a brand new Customer Experience team in St. John's, Newfoundland.

You will be the friendly, reliable voice for orders and inquiries, reporting to the Manager, Customer Experience, and collaborating with Technical Support and commercial teams to keep customers informed and orders moving. The role requires fluent Italian communication and on-site presence five days a week in St.