Education IT Field Technician

Abbotsford School District; Abbotsford; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Extended Health & Dental Plan

Municipal Pension Plan

Job summary

Abbotsford School District is seeking an IT Field Technologist to support end-user software and hardware across schools and district staff. This 12-month, continuing unionized position reports to the Manager—Information Technology and runs Monday to Friday, 8:00 AM to 4:30 PM.

Eligible for Extended Health & Dental Plan and Municipal Pension Plan. The role involves troubleshooting, inventory management, Active Directory administration, and following district policies to ensure timely resolutions

Qualifications

• Grade 12 diploma or equivalent with post-secondary computer technology program
• A current technology certification is required
• 3–5 years related work experience; 2 years in Windows technical support
• Valid Class 5 Driver’s License
• Experience with Microsoft Office and internet-based programs
• Understanding of cultural diversity
• Ability to multitask and meet deadlines
• Excellent communication skills
• Knowledge of WHMIS and WorkSafe BC
• Ability to adapt to change
• Experience with servers/workstations and multi-platform environments
• Familiarity with Google G-Suite & Google Apps for Education
• Willingness to lift/move equipment

Responsibilities

• Ensure functionality including password management, user management, backup administration and documentation of set-ups/changes/updates
• Develop scripts, image deployment, maintenance and updates
• Troubleshoot hardware, software, backup and restoration problems
• Manage importing/exporting user/group/computer accounts
• Troubleshoot network problems and refer complex issues to appropriate channels
• Test and pilot new hardware and software
• Maintain inventory using district work order system and report variances
• Administer Active Directory and local security
• Liaise with vendors for problem resolution
• Receive inquiries from district staff and log follow-ups
• Maintain knowledge of district policies and confidentiality
• Collaborate with the Technology team and participate in committees
• Keep up to date on current technologies

Skills

Windows OS

Active Directory

Networking basics

Google G-Suite

Education

Grade 12 diploma

Post-secondary computer technology program

Technology certification

Tools

Google Apps for Education

District work order tools

Job description

Abbotsford School District is seeking an IT Field Technologist to support end-user software and hardware across schools and district staff. This 12-month, continuing unionized position reports to the Manager—Information Technology and runs Monday to Friday, 8:00 AM to 4:30 PM.

Eligible for Extended Health & Dental Plan and Municipal Pension Plan. The role involves troubleshooting, inventory management, Active Directory administration, and following district policies to ensure timely resolutions