Services Techncian

TLC Solutions; Hope; On-site; CAD 42,000 - 62,000; Full time

Job summary

TLC Solutions in British Columbia is seeking a Services Technician for our Langley pod. You will provide frontline IT support, perform initial triage of client requests, and contribute to documented processes.

You will travel to client sites, work with Windows environments, and pursue certifications. The role requires 3 years IT support experience, strong customer service skills, and a valid Canadian driver's license.

Qualifications

• 3 Years IT support or education or combination of both.
• 2 Year customer service
• Preferred Certificates: Network+, A+, Server+, CCNA, ACSA, JNCIA; MS-900, MD-102.
• Preferred experience with Windows Server 2012-2022; Networking fundamentals; Microsoft 365 administration.
• Class 5/7N Driver’s license; Clean driving record; Legally allowed to work in Canada with valid permit.

Responsibilities

• Supply exceptional IT service on all supported communication platforms.
• Document new and changing systems and processes.
• Self-education through workshops, certifications, job shadowing and research.
• Client onsite support.
• Following existing documentation to complete standard tasks.
• Resolve and escalate service requests.
• Work alone/unsupervised.

Skills

IT support experience

Customer service

Education

IT-related education

Tools

Windows Server 2012-2022

Microsoft 365 administration

Networking fundamentals

Job description

About TLC Solutions

TLC Solutions delivers, deploys, and supports modern technology and IT services to businesses, schools, and government organizations.

We distinguish ourselves from other IT service providers by offering complete managed service packages to our clients. We help our clients choose computers and devices that fit their needs, build and control servers, install and manage networks, and design, develop, and implement cloud solutions that bring value to their organization. We also provide our clients with IT management, remote support, and onsite desk-side support services.

In 1999, TLC Solutions onboarded our first client with a vision of providing managed IT services and communications in British Columbia. We are proud to serve this client still, and since our inception, we have grown to serve a broad range of businesses throughout BC, Alberta, and California. This growth is built on the same transparency, expertise, and reliability on which we were founded.

United by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC is on a journey to help people love technology and deliver Technolojoy!

We are looking for a Services Technician to join our Langley pod.

How this Role Delivers Technolojoy

The Service Technician is our frontline technical support person. They are responsible for the initial triage for all client support requests.

Key Accountabilities:

• Supply exceptional IT service on all supported communication platforms
• Document new and changing systems and processes
• Self-education through workshops, certifications, job shadowing and research
• Client onsite support
• Following existing documentation to complete standard tasks
• Resolve and escalade service requests
• Working alone/unsupervised

Key Qualifications:

• 3 Years IT support or education or combination of both
• 2 Year customer service
• Preferred Certificates
  • Network+, A+, Server+
  • CCNA, ACSA, JNCIA
  • MS-900, MD-102. Any other fundamentals or Associate level Microsoft Certification
• Preferred experience with
  • Windows Server 2012-2022
  • Networking fundamentals
  • Microsoft 365 administration
  • Class 5/7N Driver’s license
• Ability to come to the office if required and go to client sites at regular intervals
• Successful completion of Criminal Background Check
• Legally allowed to work in Canada, valid permit required
  
• Clean driving record and ability to produce a drivers abstract and claims history letter