IT TECHNICIAN

LaSalle College Vancouver; Vancouver; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking an IT Technician to provide essential support for computer systems at their Vancouver campus. This dynamic role involves managing user accounts, troubleshooting technical issues, and ensuring the smooth operation of software and hardware. With a focus on customer service and collaboration, the ideal candidate will thrive in a fast-paced environment, assisting users with their technical needs while working alongside a dedicated IT team. If you are passionate about technology and eager to help others, this position offers a fantastic opportunity to grow and make a meaningful impact.

Qualifications

• 2-3 years of experience in technical support.
• Proficiency in Windows 10 and MAC operating systems.

Responsibilities

• Respond to support requests via phone or email.
• Configure, install, and maintain computers and printers.

Skills

Technical Support

Customer Service

Windows 10

MAC Operating Systems

Office 365

Networking

Telephony Technologies

Communication Skills

Problem Solving

Education

Diploma of College Studies in Computer Science

Tools

Octopus Ticketing System

Job description

LaSalle College Vancouver is part of the LCI Education Network which is present on 5 continents and has 23 post-secondary campuses and approximately 3,000 employees who support more than 17,000 students worldwide each year. From one country to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works with.

LaSalle College Vancouver offers a variety of design-based programs that respond to professional demands. Thanks to our reputation and continuous industry involvement, our experienced and dynamic teachers are passionate about providing world class instruction – both theoretical and practical – to our students.

Position Summary

The IT Technician provides essential support to users to ensure the proper functioning of LaSalle College's computer systems, software and equipment. Reporting to the IT Manager, this role is focused on technical support, Active Directory account management and handling queries through the ticketing system. This position is site-based and requires availability for flexible hours.

Responsibilities

• Respond to support requests by phone or email;
• Process requests from the centralized ticketing system Octopus;
• Provide technical support for applications and software used by the company;
• Configure, install and maintain computers, printers and other computer equipment;
• Ensure the maintenance and repair of computer equipment;
• Ensure the proper functioning of office automation software, including Office 365, and support users in their adoption of collaborative tools;
• Administer and manage user accounts in Active Directory.
  
  

Education & Experience

PROFILE OF SKILLS AND QUALIFICATIONS REQUIRED

• Diploma of college studies (or attestation of college studies) in computer science;
• 2 to 3 years of experience in technical support.
  
  

Knowledge

• Proficiency in Windows 10 and MAC operating systems;
• Experience in managing and using Office 365;
• Knowledge of networking and telephony technologies;
• Familiarity with the Octopus ticketing system (asset) or other similar tool;
• ITIL V3 certification (an asset).
  
  

Skills & Abilities Required

• Exemplary customer service;
• Excellent written and oral communication skills in English; Able to speak French and/or Spanish will be an advantage;
• Ability to popularize technical concepts for non-technical users;
• Patience, courtesy and ability to manage priorities;
• Ability to work independently and as part of a team;
• Willingness to learn and stay up to date on new technologies.
  
  

JOB FEATURES

Decision-making/Problem solving

• Diagnose and resolve user technical issues quickly and efficiently.
  
  

Level of autonomy

• Independent management of technical support tasks, in collaboration with the IT team.
  
  

Leadership/Level of Supervision

• No direct responsibility for supervision, but the ability to guide users in their technical needs.
  
  

Internal and/or external communication

• Collaboration with internal users to ensure optimal service;
• Interaction with suppliers for equipment maintenance and repair.