IT Support Technician

Madison Industrial Group; Vancouver; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Join a leading company as an IT Support Technician, where you'll provide essential support to users across multiple locations. This hybrid role offers a mix of remote troubleshooting and on-site visits, ensuring a reliable IT presence. You'll handle everything from device management to network assistance, all while working in a supportive and dynamic environment.

Benefits

Health and Dental Plan

Mileage Reimbursement

Paid Parking

Cell-phone Provided

Direct Mentorship

Qualifications

• 2-4 years help-desk/desktop/field experience.
• Ability to manage priorities in a dynamic environment.

Responsibilities

• Provide end user support for Windows & macOS.
• Assist with network & infrastructure tasks.

Skills

Customer Service

Networking Fundamentals

Organizational Skills

Tools

Intune

Jamf

PowerShell

Job description

Join to apply for the IT Support Technician role at Madison Industrial Group

Join to apply for the IT Support Technician role at Madison Industrial Group

Madison Group is a diversified holding company with businesses in real estate, industrial automation, data, and media. Headquartered in Vancouver, we support 1,100+ employees coast‑to‑coast. Our central IT team keeps the technology behind these companies running smoothly and securely.

Love variety? In this hybrid position you’ll split your week between remote troubleshooting and on‑site visits at multiple Lower Mainland offices (minimum three (3) days on location each week). Because our users count on a regular, in‑person IT presence, the successful candidate must be able to reliably commute to the GreaterVancouver area. From classic break/fix to “smart‑hands” network tasks, you’ll be the friendly IT face our users depend on. The balance of your week—typically two (2) days—can be worked remotely.

Responsibilities:

• End user support - Windows & macOS break/fix, Microsoft365, basic networking, boardroom A/V.
• On site “smart hands” - Device swaps, workstation setups, printer & cabling fixes, shipping/receiving hardware, and more.
• Endpoint management - Troubleshoot devices provisioned through Intune / Autopilot and Jamf (profiles, compliance, app deployment).
• Network & infrastructure assistance - Swap switches, check firewalls, reboot APs while senior engineers guide you remotely—excellent exposure to enterprise networking.
• Identity & SaaS admin - User lifecycle tasks in EntraID and on prem AD, MFA resets, licensing.
• ITSM workflow - Log, track, and resolve tickets, meet SLAs, and keep crisp documentation.

What you bring:

Technical

Interpersonal

2-4years help‑desk / desktop / field experience

Clear, friendly, and approachable customer service

Hands‑on support of Intune / Autopilot & Jamf devices

Organized, dependable, detail‑oriented

EntraID / AD user & group admin

Self‑starter who loves learning on the job

Networking fundamentals (switches, APs, VPN, DNS)

Ability to manage priorities in a dynamic environment

Bonus - PowerShell, CompTIAA+ / Network+, Microsoft Azure & security fundamentals (AZ‑900 / SC‑900 or equivalent).

Other Requirements

• Able to commute to Burnaby, Richmond, and Vancouver offices at least three (3) days per week.
• Valid driver’s licence & reliable vehicle (mileage reimbursed; parking covered).
• Able to lift approximately 50lbs and work in tight spaces.
• Eligible to work in Canada and able to pass a background check.

What we offer:

• $60,000 to $80,000, dependent on experience and qualifications .
• Competitive extended Health and Dental plan.
• Mileage reimbursement, paid parking, cell‑phone provided.
• Hybrid flexibility: blend of remote focus time and dynamic field work.
• Direct mentorship from senior network & systems engineers.

Madison is committed to a diverse and inclusive workplace. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Industrial Machinery Manufacturing

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