IT Support Technician

Madison Industrial Group; Vancouver; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic IT professional for a hybrid role that combines remote troubleshooting with on-site support across multiple locations. This position offers the opportunity to engage directly with users while managing a variety of technical tasks, from device setups to network assistance. Ideal candidates will have a strong background in Windows and macOS support, along with excellent interpersonal skills. With a commitment to professional development and a collaborative environment, this role promises a fulfilling career path in the fast-paced tech landscape.

Benefits

Competitive extended health and dental plan

Mileage reimbursement

Paid parking

Cell phone provided

Professional development budget

Paid certifications

Direct mentorship from senior engineers

Qualifications

• 2-4 years help-desk or desktop support experience required.
• Excellent written and spoken English is essential.
• Hands-on support of devices through Intune and Jamf.

Responsibilities

• Provide end user support for Windows and macOS systems.
• Manage device swaps and workstation setups on-site.
• Assist with network and infrastructure tasks under guidance.

Skills

Windows 10/11 troubleshooting

macOS troubleshooting

Microsoft 365 support

Networking fundamentals

Customer service

Intune / Autopilot support

EntraID / AD user & group admin

PowerShell

Education

CompTIA A+ certification

Network+ certification

Tools

Intune

Jamf

Job description

Madison Group is a diversified holding company with businesses in real estate, industrial automation, data, and media. Headquartered in Vancouver, we support 1,100+ employees coast‑to‑coast. Our central IT team keeps the technology behind these companies running smoothly and securely.

Love variety? In this hybrid position you’ll split your week between remote troubleshooting and on‑site visits at multiple Lower Mainland offices (minimum three (3) days on location each week). Because our users count on a regular, in‑person IT presence, the successful candidate must be able to reliably commute to the GreaterVancouver area. From classic break/fix to “smart‑hands” network tasks, you’ll be the friendly IT face our users depend on. The balance of your week—typically two (2) days—can be worked remotely.

Responsibilities:

• End user support - Windows & macOS break/fix, Microsoft365, basic networking, boardroom A/V.


• On site “smart hands” - Device swaps, workstation setups, printer & cabling fixes, shipping/receiving hardware, and more.


• Endpoint management - Troubleshoot devices provisioned through Intune / Autopilot and Jamf (profiles, compliance, app deployment).


• Network & infrastructure assistance - Swap switches, check firewalls, reboot APs while senior engineers guide you remotely—excellent exposure to enterprise networking.


• Identity & SaaS admin - User lifecycle tasks in EntraID and on prem AD, MFA resets, licensing.


• ITSM workflow - Log, track, and resolve tickets, meet SLAs, and keep crisp documentation.

What you bring:

Technical

Interpersonal

2-4years help‑desk / desktop / field experience

Excellent written & spoken English

Windows10/11 & macOS troubleshooting

Clear, friendly, and approachable customer service

Hands‑on support of Intune / Autopilot & Jamf devices

Organized, dependable, detail‑oriented

EntraID / AD user & group admin

Self‑starter who loves learning on the job

Networking fundamentals (switches, APs, VPN, DNS)

Ability to manage priorities in a dynamic environment

Bonus - PowerShell, CompTIAA+ / Network+, Microsoft Azure & security fundamentals (AZ‑900 / SC‑900 or equivalent).

Other Requirements

• Able to commute to Burnaby, Richmond, and Vancouver offices at least three (3) days per week.


• Valid driver’s licence & reliable vehicle (mileage reimbursed; parking covered).


• Able to lift approximately 50lbs and work in tight spaces.


• Eligible to work in Canada and able to pass a background check.

What we offer:

• $60,000 to $80,000, dependent on experience and qualifications.


• Competitive extended Health and Dental plan.


• Collaborative environment.


• Mileage reimbursement, paid parking, cell‑phone provided.


• Extended health & dental, professional‑development budget, paid certifications.


• Hybrid flexibility: blend of remote focus time and dynamic field work.


• Direct mentorship from senior network & systems engineers.

Madison is committed to a diverse and inclusive workplace. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.