L1 IT Support Technician

SearchLabs; Vancouver; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading company in IT Services is seeking an L1 IT Support Technician in Vancouver. This hybrid role involves providing first-line technical support, troubleshooting hardware and software issues, and assisting end-users with various technologies. The ideal candidate will have strong communication skills and a solid understanding of IT support practices. Join a dynamic team and enhance your career in the tech industry.

Qualifications

• Experience in a technical support or help desk role at a Managed IT Services Provider.
• Strong knowledge of Microsoft 365, especially Microsoft Teams.
• Familiarity with Windows OS, group policy management, and firewall troubleshooting.

Responsibilities

• Respond to and resolve L1 support requests, including hardware and software issues.
• Provide remote troubleshooting assistance via phone, email, or remote desktop tools.
• Document support activities and maintain accurate service records.

Skills

Technical Support

Communication

Time Management

Tools

Microsoft 365

Cisco

Active Directory

Windows OS

Job description

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Job Description:

Our client is seeking a technically skilled L1 IT Support Technician to provide first-line technical support. This role is hybrid and includes some travel to client sites in Vancouver as needed. The ideal candidate has a solid understanding of IT support practices and is comfortable assisting end-users with Microsoft Teams, Cisco, Meraki, Active Directory, Group Policy Management, and other troubleshooting.

Key Responsibilities:

• Respond to and resolve L1 support requests, including hardware, software, and connectivity issues
• Utilize strong knowledge of Cisco including Meraki and other networking technologies
• Provide remote troubleshooting assistance via phone, email, or remote desktop tools
• Support, troubleshoot, and administer Microsoft Teams, Cisco Webex including user access, settings, and collaboration tools
• Escalate complex issues to higher-level support when appropriate
• Document support activities and maintain accurate service records in the ticketing system
• Visit client sites in Vancouver to support onsite needs when required
• Maintain strong communication and professionalism with end-users and internal teams

Qualifications:

• Experience in a technical support or help desk role at a Managed IT Services Provider or Value-Added Reseller
• Strong knowledge of Microsoft 365, especially Microsoft Teams
• Experience working with Cisco Technologies (e.g., Meraki, Webex, AnyConnect) is ideal
• Familiarity with Windows OS, group policy management, firewall troubleshooting, Active Directory management, etc.
• Excellent verbal and written communication skills
• Ability to manage time effectively and work independently
• Ability to travel locally to client sites as required

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services, IT Consulting, and Computer and Network Security

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Related job titles:

• Information Technology Support Specialist - Tier 1
• IT Analyst - Executive Support Specialist
• Information Technology (IT) Support Technician
• Technical Support Specialist – Information Technology (IT)

Locations and posting dates vary, with opportunities in Burnaby and Richmond, BC.