IT Supervisor - End User Support & Infrastructure

Michael Page (Canada); Canada; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Performance bonus

Provident fund

Health insurance

Dental allowance

Employee assistance

Wellness programs

Team events

Job summary

Michael Page Canada is seeking a Senior IT Leader to balance hands-on technical work with strong team leadership across multiple sites. You will mentor the IT team, oversee infrastructure, and ensure reliable service delivery and user support.

You will manage external partners, drive IT initiatives for efficiency and security, establish policies and budgeting processes, and collaborate with stakeholders to deliver practical technology solutions that support growth.

Qualifications

• 7+ years IT leadership experience.
• Strong networking fundamentals (LAN/WAN, DNS, DHCP, firewalls).
• Experience managing multi-site IT infrastructure and end-user support.
• Hands-on with Windows environments and Active Directory.
• Vendor coordination and IT procurement experience.
• Cloud familiarity (Azure, AWS, or Google Cloud).
• Strong communication and stakeholder management skills.

Responsibilities

• Lead and mentor the IT team to ensure service delivery and user support.
• Oversee IT infrastructure, systems availability, and performance.
• Manage relationships with external technology partners and vendors.
• Drive IT initiatives to improve efficiency, user experience, and reliability.
• Establish IT policies, standards, and documentation.
• Support budgeting, planning, and resource allocation.
• Ensure security controls and best practices across systems.
• Monitor IT risks and identify improvement opportunities.
• Collaborate with stakeholders to deliver practical technology solutions.

Skills

Team leadership

Networking basics

IT infrastructure

Windows + AD

Vendor coordination

Cloud familiarity

Stakeholder management

Hands-on troubleshooting

Tools

Active Directory

Azure

AWS

Google Cloud

Job description

• Balance technical hands-on work with leadership responsibilities.
• Stable and growing leading organization

About Our Client

The hiring company is a well-established organization with a strong presence across Asia. The company is recognized for its commitment to quality, innovation, and continuous growth, providing a collaborative and people-focused working environment.

Job Description

• Lead and mentor the IT team, ensuring efficient service delivery and strong user support.
• Oversee IT infrastructure, systems availability, and operational performance.
• Manage relationships with external technology partners, service providers, and software vendors.
• Drive IT initiatives that improve operational efficiency, user experience, and technology reliability.
• Establish and maintain IT policies, standards, and documentation.
• Support budgeting, technology planning, and resource allocation activities.
• Ensure security controls and best practices are implemented across business systems and infrastructure.
• Monitor IT risks and recommend appropriate improvement opportunities.
• Collaborate with business stakeholders to understand operational needs and deliver practical technology solutions.

The Successful Applicant

• 7+ years of IT experience with proven experience leading and mentoring IT teams.
• Strong understanding of networking fundamentals, including LAN/WAN, wireless networks, firewalls, DNS, and DHCP.
• Experience managing IT infrastructure and end-user support in a multi-site environment.
• Hands-on experience with Windows environments, Active Directory, and common enterprise IT systems.
• Experience in IT procurement, asset management, and vendor coordination.
• Basic familiarity with cloud platforms such as Azure, AWS, or Google Cloud.
• Strong communication and stakeholder management skills.
• Ability to balance hands-on technical responsibilities with team leadership and operational planning.

What's on Offer

• Performance bonus (with opportunity for higher payout based on performance).
• Provident fund and comprehensive health insurance.
• Dental allowance and employee assistance benefits.
• Wellness initiatives including free massage sessions and therapist support.
• Regular team activities and employee engagement programs.
• Etc.