IT Technical Support Technician (Level 2)

AVASO Technology Solutions; Vancouver; On-site; CAD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career growth opportunities

Continuous learning

Job summary

AVASO Technology Solutions is seeking a Level 2 IT Support professional to run our Walk-Up Technical Bar, performing break fixes, device hot-swaps, and delivering a great user experience. You will handle Windows OS, printers, and network issues, while following enterprise IT processes.

The role requires solid experience in help desk/support environments, strong communication, and the ability to translate technical terms for end-users.

Qualifications

• 4+ years in a Help Desk, Service Desk, or Walk-Up IT Support role.
• Solid grasp of Windows environments, basic networking, hardware break/fix.
• Patient, professional, and capable of translating technical jargon for end-users.

Responsibilities

• Provide hands-on walk-up support for Windows laptops, desktops, printers, and network issues.
• Execute approved quick fixes for passwords, AD access, and standard enterprise apps while following IT policies.
• Maintain ready-to-use replacement laptops and peripherals to minimize downtime.
• Create, update, and route incident tickets with detailed walk-up documentation.
• Diagnose whether issues can be resolved at L1/1+ or require escalation to higher support tiers.
• Manage and troubleshoot iOS devices via MDM including enrollment, config, compliance, and app deployment.

Skills

Windows OS

Basic networking

End-user support

Clear communication

Tools

ServiceNow

Job description

We are looking for a Level 2 IT Support professional to run our Walk-Up Technical Bar experienced break fixes, device hot-swaps, and delivering a great user experience.

Technical Roles & Responsibilities:

• Provide hands-on, walk-up support for Windows OS, laptops, desktops, printers, peripherals, and network connectivity issues.
• Execute approved quick fixes for password resets, AD access, and standard enterprise applications while adhering strictly to IT compliance and security policies.
• Maintain, provision, and configure ready-to-use replacement laptops and peripherals to minimize end-user downtime.
• Create, update, and route incident tickets accurately. Ensure detailed documentation of all walk-up interactions, troubleshooting steps, and escalations.
• Quickly diagnose whether an issue can be resolved at the L1/1+ level or requires immediate escalation to advanced support tiers.
• Manage and troubleshoot iOS devices through MDM, including enrollment, configuration, compliance, and application deployment.

Must Have:

• 4+ years in a Help Desk, Service Desk, or Walk-Up IT Support role.
• Solid grasp of Windows environments, basic networking, hardware break/fix, and enterprise ITSM tools (ServiceNow preferred).
• Patient, professional, and capable of translating technical jargon into simple terms for end-users.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.