Walk-Up IT Support Technician (Windows & Devices)

AVASO Technology Solutions; Vancouver; On-site; CAD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career growth opportunities

Continuous learning

Job summary

AVASO Technology Solutions is seeking a Level 2 IT Support professional to run our Walk-Up Technical Bar, performing break fixes, device hot-swaps, and delivering a great user experience. You will handle Windows OS, printers, and network issues, while following enterprise IT processes.

The role requires solid experience in help desk/support environments, strong communication, and the ability to translate technical terms for end-users.

Qualifications

• 4+ years in a Help Desk, Service Desk, or Walk-Up IT Support role.
• Solid grasp of Windows environments, basic networking, hardware break/fix.
• Patient, professional, and capable of translating technical jargon for end-users.

Responsibilities

• Provide hands-on walk-up support for Windows laptops, desktops, printers, and network issues.
• Execute approved quick fixes for passwords, AD access, and standard enterprise apps while following IT policies.
• Maintain ready-to-use replacement laptops and peripherals to minimize downtime.
• Create, update, and route incident tickets with detailed walk-up documentation.
• Diagnose whether issues can be resolved at L1/1+ or require escalation to higher support tiers.
• Manage and troubleshoot iOS devices via MDM including enrollment, config, compliance, and app deployment.

Skills

Windows OS

Basic networking

End-user support

Clear communication

Tools

ServiceNow

Job description

AVASO Technology Solutions is seeking a Level 2 IT Support professional to run our Walk-Up Technical Bar, performing break fixes, device hot-swaps, and delivering a great user experience. You will handle Windows OS, printers, and network issues, while following enterprise IT processes.

The role requires solid experience in help desk/support environments, strong communication, and the ability to translate technical terms for end-users.