IT - Technical Analyst - Entry

Ian Martin Group; Toronto; Hybrid; CAD 77,000 - 89,000; Full time

Job summary

The Ian Martin Group is seeking an IT - Technical Analyst - Entry in Toronto, hybrid role. You will support procurement and asset lifecycle tasks, coordinate with partners and vendors, and ensure accurate documentation in ServiceNow and related systems.

The role emphasizes strong communication, problem solving, and detail orientation in a fast-paced environment supporting over 40,000 employees across Client. Relevant experience 1-2 years preferred.

Qualifications

• Must have 1-2 years of experience supporting procurement and/or asset lifecycle management.
• Strong knowledge of ServiceNow, specifically ticket management.
• Basic Excel knowledge.
• Understanding of technology geared towards desktop assets.

Responsibilities

• Work with internal business partners and external suppliers to ensure appropriate delivery of technology goods and services (e.g., computers, printers, monitors accessories).
• Validate, resolve issues/concerns and process invoices ensuring proper documented audit trails are maintained for services not requisitioned through Clients electronic purchasing system.
• Provide input to fiscal planning process based on previous trend analysis and planned initiatives/projects identified through consultation with assigned portfolios.

Skills

Service Excellence

Relationship Management

Process Management

Oral Communications

Consulting

Interpersonal Relationships

Written Communications

Problem Solving

Attention to detail

Organization

Multitasking

Tools

ServiceNow

Excel

PeopleSoft

Coupa

Job description

IT - Technical Analyst - Entry

• Location: Toronto, ON - Hybrid
• Pay Rate: $37.01/hr - $42.78/hr
• Contract Length: 12 Months

MAJOR ACTIVITIES:

• Work with internal business partners and external suppliers to ensure appropriate delivery of technology goods and services (e.g., computers, printers, monitors accessories).
• Validate, resolve issues/concerns and process invoices ensuring proper documented audit trails are maintained for services not requisitioned through Clients electronic purchasing system.
• Provide input to fiscal planning process based on previous trend analysis and planned initiatives/projects identified through consultation with assigned portfolios.

KNOWLEDGE/SKILL REQUIREMENTS:

Work Experience:

• Service Excellence--Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations.
• Relationship Management--Ability to establish and build healthy working relations and partnerships with clients, vendors and peers.
• Process Management--Ability to understand, monitor, update or enhance existing business or work process.
• Oral Communications--Ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure.
• Consulting--Knowledge of approaches, tools, techniques and roles and responsibilities in providing technical or business guidance to clients within and outside own area.

Basic Understanding

• Interpersonal Relationships--Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner.
• Written Communications--Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.
• Problem Solving--Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.

JOB COMPLEXITIES/CHALLENGES:

• Understanding the difference between capital versus operating expense budgets to ensure appropriate funds are available.
• Explaining basic accounting principles when reporting on expenses.
• Assessing the best approach to correct vendor billing based on the supported LOB and restrictions related to vendor processes.
• Developing expense management reporting following established transit plans.
• Taking corrective action to follow up on billing and asset receipt discrepancies.
• Processing client requests in the prescribed manner, ensuring accuracy of allocated charges.
• Providing explanations to clients may fail to satisfy their concerns and they must be referred to a more senior staff member.
• Procurement analyst is responsible for managing 50+ Technology asset requests in the Service Now queue for IMAC, Refresh and Project activities for over 40,000 employees across Client. This involves a detailed review of client computer requirements via Service Now ticket or email. Validation of client information and a thorough understanding of allocation principles prior to placing an order in PeopleSoft (procurement tool). Managing the request from procurement to delivery ensuring customer, vendor and onsite contacts are notified and tasks are completed promptly.
• Ability to handle multiple tasks and communications including technology purchases, client inquiries, supply change management, vendor ETA’s, Service Now queue and mailbox management.
• Fast paced environment with an unlimited supply of work, requiring continuous client focus, product knowledge and attention to details.

Must Have Requirement:

• 1-2 years of experience supporting procurement and/or asset lifecycle management.
• Strong knowledge of ServiceNow, specifically ticket management.
• Basic Excel knowledge.
• Understanding of technology geared towards desktop assets.

Nice to Have:

• Experience with purchasing tools such as Coupa. Equivalent tools would also be considered.
• Prior experience working within an FI or highly regulated industry. Strong asset.
• Experience working with multiple stakeholders, including internal parties and third-party vendors.

Soft Skills:

• Strong attention to detail and accuracy.
• Excellent organizational and coordination skills.
• Ability to manage multiple requests and priorities simultaneously.
• Strong problem-solving and discrepancy resolution skills.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

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